Private Medical · 17 hours ago
Clinical Development Manager
United States
Full-time
Remote
Mid Level
$155K/yr - $155K/yr
3+ years expPrivate Medical is a leader in concierge medicine, focusing on personalized patient care through a collaborative approach among healthcare professionals. The Clinical Development Manager supports the Assistant Medical Director by enhancing the performance of Patient Care Administrators and administrative teams, focusing on training, coaching, and workflow optimization to ensure a seamless patient experience.
Health CareMedicalPersonal Health
Responsibilities
Deliver onboarding consulting, refresher, and ongoing training for PCAs and administrative staff on CRM workflows, patient coordination standards, communication protocols, and scheduling best practices
Reinforce established processes and ensure consistent adoption across offices
Support the development and maintenance of accessible training resources (guides, SOPs, job aids, and reference materials)
Coach PCAs and administrative staff to improve organization, communication, and follow-through
Model effective coordination and problem-solving practices that align with medical leadership expectations
Identify performance or workflow gaps and provide structured feedback and recommendations to leadership
Track progress of operational and clinical initiatives, maintaining visibility into deliverables, milestones, and outcomes
Collaborate with cross-functional teams to ensure smooth implementation of new tools/vendors, technologies, and workflows
Collaborate with Nursing-based CDM to align cross-functional initiatives and maintain consistency between administrative and clinical workflows
Provide structured updates and insights to the Assistant Medical Director and leadership team
Conduct regular audits of scheduling, communication, and documentation workflows to ensure accuracy and consistency
Analyze performance data to identify trends, inefficiencies, and areas for improvement
Present findings and actionable recommendations to the Assistant Medical Director to inform training and operational priorities
Qualification
Required
Minimum 3 years in healthcare administration, operations, or patient administration
Demonstrated experience in training, coaching, or process improvement within a healthcare setting
Strong technical aptitude; familiarity with CRM and EMR systems and the ability to learn new technologies quickly
Highly organized, efficient, and skilled at tracking projects and priorities
Excellent communication and interpersonal skills, with the ability to coach and support cross-functional teams
Analytical mindset with experience auditing workflows and interpreting performance metrics
Company
Private Medical
A Medical Family Office
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jordan Shlain
Founder & Chairman
Recent News
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