Frontline Performance Group · 4 days ago
Customer Success Consultant
United States
Full-time
Hybrid
Mid LevelFrontline Performance Group is a company dedicated to optimizing frontline performance through technology and training. As a Customer Success Consultant, you will guide clients through the activation and onboarding process, manage client relationships, and drive platform utilization to ensure long-term success.
ConsultingCRMInformation Technology
Responsibilities
Lead and facilitate customer activation and onboarding experiences
Drive implementation and sustained adoption of the FPG Foundation Framework
Manage and grow a regional portfolio of hotel clients, acting as an owner of performance and retention
Promote and support adoption of the IN-Gauge SaaS platform
Maintain “super-user” proficiency through continuous self-led learning
Collaborate with regional and global peers to share best practices and innovation
Champion client recognition tools and leadership engagement within IN-Gauge
Communicate program performance and support needs to property leadership on a monthly basis
Lead quarterly business reviews with key stakeholders
Initiate conversations around expansion and upsell opportunities
Travel up to 40% of the time to support regional clients on-site
Deliver enhanced on-site and virtual training for frontline and leadership teams
Facilitate leadership development and “coach the coach” programs as elected by clients
Qualification
Required
Strong hospitality leadership background required
Fluent in both Japanese and English
Ability to travel up to 40%
Exceptional presentation and facilitation skills, both in-person and virtually
Executive presence with the ability to influence diverse audiences
Polished, professional communication style
Strong listening skills, curiosity, and problem-solving ability
Comfortable working independently in a remote environment
Adaptable and flexible in response to evolving business needs
Collaborative mindset with a strong sense of ownership
Preferred
Bachelor's degree preferred, with experience in performance-driven environments
SaaS experience is advantageous; tech-savvy hospitality professionals are strongly encouraged to apply
Benefits
Annual medical health checks
Monthly performance-based incentives
Company
Frontline Performance Group
Frontline Performance Group is a management consulting company offering change management and staff training services.
Founded in 1993
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2015-07-15Private Equity
Leadership Team
Geoffrey Toffetti
Chief Executive Officer
David Gust
Managing Director and CFO
Recent News
Morningstar.com
2025-12-09
Frontline Performance Group International
2025-08-21
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