Saviance · 16 hours ago
Telephony Engineer (Cisco Contact Center)
United States
Full-time
Remote
Senior Level
5+ years expSaviance is a healthcare technology services company seeking an experienced Telephony Engineer to support and enhance enterprise-grade voice and contact center platforms for a US-based client. The role involves designing, integrating, and supporting Cisco-based telephony solutions while collaborating with engineering and operations teams.
Information Technology & Services
Responsibilities
Design, implement, and support Cisco telephony and contact center solutions in a production environment
Develop, customize, and maintain Cisco Finesse Gadgets to enhance agent and supervisor workflows
Configure and troubleshoot SIP trunks, call routing, IVR flows, and voice integrations
Support and integrate Webex Calling and Webex Contact Center platforms
Work closely with application and backend teams to integrate telephony with internal systems, APIs, and CRM/workflow tools
Monitor call quality, system performance, and availability; troubleshoot complex voice and signaling issues
Ensure high availability, scalability, and security of telephony infrastructure
Participate in on-call rotation and provide production support as required
Create and maintain technical documentation, diagrams, and operational runbooks
Qualification
Required
5+ years of hands-on experience in Telephony / VoIP / Contact Center engineering
Strong experience with Cisco Contact Center solutions (UCCX / UCCE / Webex Contact Center)
Solid understanding of SIP, RTP, call flows, and voice signaling concepts
Hands-on experience with Webex Calling and Webex Contact Center
Experience configuring and supporting IVR, ACD, CTI, and call routing solutions
Strong troubleshooting skills across voice, network, and application layers
Ability to work independently in a fast-paced, client-facing environment
Strong communication skills and ability to collaborate with US-based teams
Preferred
Cisco Finesse Gadget development or customization experience (preferred / strong plus)
Experience integrating telephony platforms with CRM, ticketing, or custom applications
Exposure to healthcare environments and compliance considerations
Cisco certifications (CCNA Voice, CCNP Collaboration) are a plus
Experience with cloud-based contact center migrations
Company
Saviance
Saviance is a modern consulting firm providing a variety of professional services to its clients in the US.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Rohit M.
Managing Partner
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