ComTec Solutions · 4 hours ago
Technical Team Lead
Rochester,NY,US
Full-time
Onsite
Mid, Senior Level
4+ years expComTec Solutions is seeking a Technical Team Lead for their Enterprise Systems Group. The role involves leading a technical team to ensure the delivery of technical functions and client support while enhancing team efficiency and training new members.
Information TechnologySoftware
Responsibilities
Utilize Software Engineering knowledge providing customized solutions to Epicor and external utilities
Develop and test solutions with attention to detail and accuracy
Document all modifications to client software according to company policy
Manage assigned queue, to ensure the team is meeting deadlines and other milestones
Provide classroom training to end users on Epicor technical tools
Mentor Technical Team Members as required
Assist in the hiring process of Technical Team Members
Assist with onboarding/training of new Technical Team Members
Actively contribute to development team process improvement, policies and procedures
Provide direction and escalation for ticket / task issues, and customer satisfaction follow up
Present ComTec in a positive light both internally and externally (i.e., be a champion for the company)
Assist with performance and development of Technical Team Members
Develop and monitor yearly training plans for direct reports
Assist Director with quarterly performance reviews with direct reports
Troubleshoot, identify and evaluate alternative solutions to a problem
Maintain daily timesheet and expense report entries and submit them accurately and timely
Lead weekly team meetings
Attend Epicor Escalation Meetings
Other duties as required
Qualification
Required
C# / VB.NET (intermediate/Advanced)
Knowledge of Microsoft SQL Server and/or Progress Databases (Intermediate)
Crystal Reports development (Basic)
Microsoft SSRS Reporting (Basic)
Must be able to read, correctly interpret, develop, implement and test solutions based on the specifications document
Strong written and verbal communication skills
Pleasant and professional demeanor in all client and internal communications
Intellectually resourceful with sound judgment and effective decision-making abilities
Independent worker and able to work effectively on daily tasks without direct supervision
Strong organization skills and ability to operate efficiently throughout daily tasks
In general, owns issues through resolution although understands when to escalate a problem to another team member and whom to escalate too; accepts escalated issues; and mentors when appropriate
Demonstrate empathy and professionalism with users at all times
Work well with clients at all levels
Operate with client satisfaction in mind
Energy, enthusiasm and results-oriented
Related bachelor's degree or equivalent work experience
4+ years of Microsoft .NET programming experience
Ability to schedule for evening or weekend work occasionally
Valid driver's license in your state of residence and reliable personal vehicle
Preferred
Epicor application experience a plus
Company
ComTec Solutions
ComTec Solutions is a business technology services company.
11-50 employees
Funding
Current Stage
Early StageRecent News
2022-07-16
Company data provided by crunchbase