Teksouth · 14 hours ago
Customer Service Representative
Washington, DC
Full-time
Onsite
New Grad, Entry LevelTeksouth is a trusted provider of cutting-edge solutions for government agencies, seeking a dedicated Customer Service Representative to support Air Force personnel. In this role, you will be responsible for providing accurate and timely financial support, including military and civilian pay inquiries, travel system assistance, and case management oversight.
Information TechnologyInformation Services
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Utilize the Joint Military Pay System (JMPS) to promptly address inquiries and rectify transactions for military members
Navigate the Defense Civilian Payroll System (DCPS) to handle inquiries and process transactions for civilian personnel
Provide expert assistance with DTS authorizations and vouchers, answering entitlement questions, and preparing DOHA claims
Competently operate CMS to initiate, update, and monitor cases, ensuring timely follow-up and resolution within established deadlines (e.g., closing cases within 45 days, submitting new CMS cases within 5 days of FSO submittal)
Monitor and respond to inquiries via the automated call distribution system and provide professional front counter assistance, building rapport with diverse customers of all ranks and temperaments
Qualification
Required
Candidates must be U.S. citizens and possess an ACTIVE security clearance
Proven experience with the Defense Travel System (DTS) and military travel processes
Demonstrated experience with Military Pay and related systems (e.g., JMPS)
Experience with Civilian Pay and related systems (e.g., DCPS)
Familiarity with Wide Area WorkFlow (WAWF)
Exceptional interpersonal and communication skills, with the ability to establish rapport with a diverse customer base
Strong organizational skills, attention to detail, and ability to work under pressure
Preferred
Active Secret Security Clearance preferred
Prior customer service experience within the Air Force or Department of Defense (DoD) settings is highly desired
Benefits
Comprehensive medical, dental, and vision insurance
A 401(k) and HSA match
Paid time off
Company
Teksouth
Teksouth is a technology services firm.
Founded in 1982
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Benjamin Cella
Deputy Chief Technology Officer
CJ Dunar
Chief Operating Officer
Recent News
Business Journals
2022-02-16
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