University of Utah Health · 7 hours ago
IT Support Technician - ServiceNow
Salt Lake City, UT
Part-time
Onsite
New GradUniversity of Utah Health is a patient-focused organization dedicated to enhancing health and well-being through patient care, research, and education. The IT Support Technician role involves overseeing the university's service management software, automating processes, and managing service tickets related to ServiceNow.
Health CareHigher EducationTechnical SupportTraining
Responsibilities
Checks system logs for errors
Starts jobs and monitors logs to ensure the successful completion of jobs
Deploys and maintains IT systems
Develops systems using IT languages applicable for the architecture
Replaces IT hardware in university buildings and data centers
Performs physical inventory of IT systems and updates IT documentation
Answers main phone line and routes calls as needed
Monitors system health in monitoring systems
Process requests within the established standard time
Routes requests to the appropriate resource
Updates request ticket status when task are completed
Notifies engineers when problems are detected
Performs task necessary for the efficient operations of the systems
Maintains applicable IT documentation associated with work activities
Qualification
Required
Currently enrolled in applicable, accredited program
Ability to read and understand technical manuals and schematics
Effective verbal and writing communication skills
Superior interpersonal and customer service skills required including ability to work efficiently in a team environment
High level of proficiency in effective problem solving
Specific knowledge required in the following areas; TCP/IP, MS SMS, MS SharePoint, Active Directory, network security, server operating systems, programming languages, database, etc
Ability to lift and carry various weight and diameter of equipment
Ability to climb a stepladder
Preferred
University Of Utah Students Preferred For This Role
Company
University of Utah Health
University of Utah Health is the Intermountain West’s only academic health care system, combining excellence in patient care, the latest in medical research, and teaching to provide leading-edge medicine in a caring and personal setting.
Founded in 1965
10001+ employees
H1B Sponsorship
University of Utah Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$15MKey Investors
Kahlert Foundation
2022-11-03Grant· $15M
Leadership Team
Michael L. Good, MD, FNAI
Chief Executive Officer
Pilar Varela, MSML
Director, Operations & Logistics for CEO of the Health System & SVP for Health Sciences
Recent News
2025-03-18
Company data provided by crunchbase