InnovAge · 4 hours ago
Manager, Center Performance
San Bernardino, CA
Full-time
Onsite
Mid, Senior Level
$111K/yr - $144K/yr
2+ years expInnovAge is dedicated to empowering seniors to live independently, and they are seeking a Manager for Center Performance. The role involves supporting Center Triads in implementing initiatives and operational plans to address performance trends, conducting data analysis, and improving operational efficiency.
Health CareHome Health CarePersonal Health
Responsibilities
Supports the Statewide Director of Performance Managed and Triad leadership in implementing and operationalizing action plans for prioritized initiatives to improve Center results and operational efficiency and effectiveness
Undertakes RCA methodology when assessing aberrant performance and utilizes PDCA methodology for assigned projects
Develops and refines policies and procedures applicable to assigned projects to improve operations, execution, and clarity of expectations among center staff
Conducts data analysis or makes use of existing data to prioritize activities, as part of the PDCA cycle for assigned projects
Assists with the development of the annual Forecast and budget and adheres to established expense and budget guidelines
Conducts documentation review and provides feedback and/or assessment to Triad, Statewide Performance Manager and other shared services partners as applicable related to grievance resolution letter quality, RCA level 2 summary quality, or other high visibility documents in collaboration with Compliance or Quality or as part of specific focused reviews.Supports improved customer service and retention through oversight and optimization of the participant navigator(s) and implementation of retention strategies at the Center level
Collaborates with Center Triad and functional leaders as well as shared service peers to improve the overall performance and reputation of InnovAge with regulators, stakeholders, participants
Acts as an internal consultant to Center leaders to support improved understanding of FOCUS PDCA and similar performance improvement approaches
Advises and supports Center leaders in implementing and managing effective monitoring and oversight processes as part of Center-level adoption of key initiatives, remediation plans, KPIs, or other projects
Advises and assists Center leaders in developing remediation plans to address performance and compliance
Effectively supervises and manages direct reports and provides, by example and leadership, motivation and direction to employees of the organization
Carries out supervisory responsibilities in accordance with the organization's policies and applicable state and federal employment laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; recognizing and rewarding employees; corrective disciplinary procedures and practices (under direction of supervisor and in partnership with Human Resources), addressing complaints and resolving problems
Ensures annual employee performance reviews are conducted in a timely and effective manner. Evaluates performance of employees for adherence to established policies and objectives of the organization and contributions in attaining objectives
Helps set the tone of the department to ensure morale, teamwork, and that the positive employment culture of the organization is maintained
Regularly schedules l staff 1:1 meetings to provide leadership, development, and a forum for communication to ensure coordination and collaboration in meeting organization and individual goals
Qualification
Required
Bachelor's degree in business, health care administration, nursing or other clinical area, health or social sciences
Unrestricted licensure required for those with nursing or other clinical education; must be able to become licensed in all states for the region assigned
Minimum of two years' experience in process engineering, process improvements, quality, compliance or risk management, preferably in a managed care, hospital or health care related environment
Ability to operate successfully in a matrixed organization to achieve goals across multi-functional teams with diverse experience and expertise
Current working knowledge of performance improvement, quality, opex, or compliance principles and practices related to the healthcare environment the FOCUS PDCA and/or similar models
Strong management skills and a minimum of two years' experience supervising staff
Preferred
Track record of successful projects that utilized PDCA cycle
Benefits
Medical/dental/vision insurance
Short and long-term disability
Life insurance and AD&D
Supplemental life insurance
Flexible spending accounts
401(k) savings
Paid time off
Company-paid holidays
Company
InnovAge
InnovAge mission is to enable seniors to age independently in their own homes for as long as possible.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2021-03-03IPO
2016-05-16Acquired
Leadership Team
Patrick Blair
President & CEO
Benjamin C. Adams
Chief Financial Officer
Recent News
2025-12-30
2025-12-12
InnovAge Holding Corp.
2025-11-12
Company data provided by crunchbase