The Walt Disney Company · 12 hours ago
Operations Systems Analyst
San Antonio, TX, USA
Full-time
Hybrid
Entry, Mid Level
$62K/yr - $83K/yr
2+ years expThe Walt Disney Company is a leading entertainment and media enterprise, and they are seeking an Operations Systems Analyst to join their Viewer Experience team. This role is responsible for managing user access, system configurations, and operational alignment across various enterprise platforms while serving as a liaison between IT, HR, and WFM teams.
Amusement Park and ArcadeAnimationConsumer GoodsDigital MediaE-CommerceMedia and EntertainmentMulti-level MarketingPerforming ArtsResorts
Responsibilities
Provision, modify, and deactivate user accounts across WFM and CRM platforms in accordance with HR and IT protocols
Assign and maintain user roles, skills, and access levels based on business function and operational requirements
Serve as the primary point of contact for troubleshooting CXone user settings and validating profile configurations prior to escalating to NICE System Management
Ensure IEX system configurations support accurate forecasting, planning, and user interfacing aligned with business operations
Conduct regular audits of system permissions and access logs to ensure compliance with internal and regulatory standards
Maintain and update system settings, queues, and routing configurations to support evolving operational needs
Collaborate with IT, HR, and WFM teams to support seamless onboarding and integration between systems, including HRIS and CRM platforms
Document procedures, access changes, and configuration updates to support transparency and audit readiness
Qualification
Required
Bachelor's degree in Information Systems, Business Administration, or related field preferred
2+ years of experience in IT operations, WFM systems administration, or user access management
Preferred
Hands-on experience with NICE, CXone, IEX, Salesforce, Sprout Social, Verint, Genesys, or similar platforms
Benefits
A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
Company
The Walt Disney Company
The Walt Disney Company started as a cartoon studio and evolves into sports coverage and television shows.
10001+ employees
H1B Sponsorship
The Walt Disney Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (83)
2024 (63)
2023 (96)
2022 (130)
2021 (30)
2020 (40)
Funding
Current Stage
Public CompanyTotal Funding
$11BKey Investors
Citibank
2020-04-13Post Ipo Debt· $5B
2020-03-20Post Ipo Debt· $6B
1978-01-06IPO
Leadership Team
Robert Iger
CEO
Christine M. McCarthy
Senior Executive Vice President & Chief Financial Officer
Recent News
2026-01-20
Company data provided by crunchbase