Ford Motor Company · 17 hours ago
Customer Billing Specialist
Detroit, MI
Full-time
Hybrid
Mid Level
3+ years expFord Motor Company is a global leader in the automotive industry, committed to commercial customer productivity through its new business, Ford Pro. The Customer Billing Specialist will support all aspects of billing and invoicing processes, manage ad hoc billing tasks, perform data analysis, assist customers with inquiries, and develop custom invoicing solutions.
AutomotiveAutonomous VehiclesManufacturingTransportation
No H1B
Responsibilities
Manage and execute billing operations: Oversee routine and ad hoc billing and payment processes, including month-end close activities, to ensure accuracy and timeliness
Invoice and payment accuracy: Process customer invoices, credits, debit memos, chargebacks, refunds, and payments with precision and within established timelines
Custom invoicing solutions: Develop and manage tailored invoicing tools, including the creation and maintenance of Excel-based templates to meet unique customer requirements
Billing analysis and process improvement: Conduct detailed billing analyses to identify trends, discrepancies, and opportunities for improving efficiency, accuracy, and revenue optimization
Customer support and communication: Serve as a primary point of contact for Ford Pro customers regarding billing inquiries, ensuring prompt issue resolution and clear, professional communication
Collections and account management: Engage customers in collections and other billing-related phone calls to maintain timely payments and strong customer relationships
Subscription management: Support the administration of prepaid Charging SaaS and Fleet Management subscriptions
Cross-functional collaboration: Partner with key stakeholders to design, test, and implement new billing and invoicing solutions that support evolving business needs
Reporting and compliance: Manage recurring and ad hoc reports related to billing and financial operations, while ensuring compliance with daily and annual billing requirements
Project coordination and updates: Work closely with Product Owners, Managers, and other stakeholders to provide regular project updates on design, implementation, and testing progress; identify and communicate risks, gaps, and milestones to leadership
System integration support: Assist with Zuora migration initiatives and other billing system enhancements as required
Relationship management: Build and maintain effective working relationships across multiple internal teams and external partners within a dynamic, entrepreneurial environment
Revenue and customer balance: Maintain a strong balance between protecting Ford Pro’s revenue interests and ensuring fair, customer-focused outcomes
Team communication: Communicate updates effectively to Customer Enablement and Support team members to ensure alignment and consistency
Culture and collaboration: Contribute as a positive, proactive team member—demonstrating a strong work ethic, creative problem-solving, and a collaborative approach while sharing best practices and lessons learned
Qualification
Required
Bachelor's degree required
3-5+ years of billing experience in a customer facing role required
Advanced proficiency with Office 365, particularly Excel for data analysis and custom template creation
Excellent communication, listening, and interpersonal skills with a proven ability to manage customer inquiries and resolve billing-related issues effectively
Experience in billing and payment processing, including customer invoicing, credits/debit memos, chargebacks, refunds, payments, and month-end processing
High emotional intelligence in professional and social settings, with the ability to establish and maintain strong relationships across the organization and with customers
Skilled in navigating complex organizational dynamics; able to persuade, influence, and drive change while maintaining a professional image
Preferred
Demonstrated adaptability and flexibility in fast-paced, evolving environments
Strong sense of accountability and results-oriented execution
Naturally curious, with a willingness to challenge the status quo and explore better ways of working
Strong analytical, creative, and critical thinking skills with the ability to identify patterns and develop innovative solutions
Self-confident and capable of working both independently and collaboratively
Benefits
Immediate medical, dental, vision and prescription drug coverage
Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up childcare and more
Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
Paid time off and the option to purchase additional vacation time.
Company
Ford Motor Company
We don't just make history -- we make the future.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$16.23BKey Investors
US Department of EnergySoros Fund Management
2025-07-29Post Ipo Debt· $3B
2023-08-17Post Ipo Debt· $4B
2023-06-22Debt Financing· $9.2B
Leadership Team
James Farley
Chief Executive Officer
Efrat Barit
COO
Recent News
The Motley Fool
2026-01-22
2026-01-22
Company data provided by crunchbase