Rogue Credit Union · 3 days ago
Payments Specialist I
South Medford Support Services, Medford, OR, US
Full-time
Onsite
New Grad, Entry Level
$21.51/hr - $26.88/hr
0+ years expRogue Credit Union is a member-owned, not-for-profit financial cooperative headquartered in southern Oregon. The Payments Specialist I role provides operational support for payments processes, ensuring accuracy and efficiency while enhancing member experiences and relationships.
BankingCreditDebit CardsFinancial ServicesInsurance
Responsibilities
Thoroughly understands all aspects of the duties related to the Payments area including but not limited to: Automated Clearing House (ACH), check processes and wire processes. Consistently performs duties with a high degree of accuracy, efficiency and within a timely manner. Primarily responsible for completing critical daily functions of the credit union members by the processing of ACH, check and wire payments, exceptions, returns, one-time postings, originations and other duties necessary to successfully complete payments processes. Maintains general knowledge and understanding of key system operations, rules and regulations, and credit union policies and guidelines surrounding payment processing to ensure processing limits, liabilities and timelines are adhered to
Provides exceptional internal member service experiences through various communication channels in a friendly and professional manner using the Service Promises to assist, educate, empower and complete member requests. Provides unsurpassed external member service to resolve and complete member requests promptly and accurately. Assists with reviewing and answering questions relative to payment disputes, ACH, checks, wires and operational inquiries
Actively cross-trains with teammates and sub-teams to expand knowledge and provide backup support as requested. Identifies opportunities for member and interdepartmental education, procedure refinement and process improvement opportunities. Routinely reviews processes and procedures and proactively completes and/or reports updates. Stays current on all procedures and regulation changes. Maintains knowledge of credit union products and services
Proactively performs other duties as needed or assigned
Qualification
Required
One month to twelve months of similar or related experience
A high school education or GED
Must be able to operate a 10-key calculator by touch
Must be computer proficient and ready to use PC spreadsheet software
Must have good productivity with the ability to manage the workload and meet deadlines
Must be thorough and have an eye for detail
Ability to work independently and as part of a team
Active listening skills, with deductive reasoning ability
Willingness to adapt to changing business needs and deadlines
Some adjusting or moving objects up to 30 pounds in all directions
Must be able to remain in a stationary position, often standing or sitting for prolonged periods
Repeating motions that may include the wrists, hands and/or fingers while using computer
Communicating with others to exchange information
Perceiving the nature of sounds at normal speaking levels or without correction
Ability to receive detailed information through oral communication, and make fine discernments in sound
Close and continuous visual acuity to perform activities such as: preparing and analyzing data and figures, transcribing, viewing a computer terminal and extensive reading
Company
Rogue Credit Union
Rogue Credit Union provides banking services such as savings, checking, loans, investment, credit and debit cards and insurance services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Matt Stephenson
President/CEO
Blake Thurman
Chief Financial Officer
Recent News
2025-08-14
Company data provided by crunchbase