OneOncology · 16 hours ago
Patient AR Specialist
Lake Worth, FL
Full-time
Onsite
New Grad, Entry LevelOneOncology is positioning community oncologists to drive the future of cancer care through a patient-centric, physician-driven, and technology-powered model to help improve the lives of everyone living with cancer. The Patient AR Specialist works actively to resolve all patient inquiries and balances, collaborating closely with financial counselors and advocates to ensure effective resolution of patient balances.
Health CareOncology
Responsibilities
Review and work aging report daily, focus on highest balances
Monitor aging reports to make appropriate referrals/adjustments on accounts with specific actions required
Generates patient statements as needed
Call patients to address account balances
Send letters to patient on delinquent balances
Telephone, interview and counsel patients on self-pay balances and/or insurance payment activity
Track and respond to incoming and outbound calls to patients
Set up payment arrangements on account when requested
Works with patients to gather financial information to assist in the application process of qualifying patients for assistance
Post discounts to uninsured patient accounts daily
Facilitate Probate cases for deceased patients with estates
Flag accounts in bankruptcy and adjust system settings to ensure compliance
Provide itemized statements upon request
Work with Insurance Collectors when necessary to respond to patient inquiries or dispute of balances
Return all messages within 24 hours
Maintain AR inventory along with Aging Report (Payment Plans, Default Payment Plans, Bankruptcy, Deceased/Estate, and Hardship)
Generate patient statements as scheduled (along with patient request for itemized statements and other requested statements)
Works patient correspondences and mail return promptly
Additional responsibilities may be assigned to help drive our mission of improving the lives of everyone living with cancer
Qualification
Required
High School diploma or equivalent required
Excellent customer service skills
Working knowledge of billing, HCPCS, CPT and ICD codes
Ability to work effectively with all levels of management and other colleagues, demonstrating initiative, mature judgment, and customer service orientation
Effective verbal and written communications, including active listening skills
Exceptional Multi-tasking, organizational skills and superb attention to detail
Proficient in the use of computer applications, (MS Word, Excel, Outlook)
Preferred
Previous Patient Collections experience preferred
Previous Customer Service or Call Center experience preferred
Bilingual (Spanish) strongly preferred
Company
OneOncology
OneOncology is a partnership of oncologists and industry leading experts driving the future of community-based cancer care in the US. It is a sub-organization of General Atlantic.
Founded in 2018
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Cencora
2025-12-12Acquired
2023-04-20Secondary Market
Leadership Team
Davey Daniel
Chief Medical Officer
Recent News
2026-01-05
2025-12-18
Company data provided by crunchbase