University of Miami · 11 hours ago
Sr. Practice Manager
Miami, FL
Full-time
Onsite
Senior Level
5+ years expThe University of Miami is a leading academic medical center providing advanced patient care and education. The Sr. Practice Manager is responsible for directing daily operations of the practice, ensuring efficient scheduling, staffing, and overall patient satisfaction.
Higher Education
Responsibilities
Manages and coordinates the activities of office and clinic personnel
Approves time and attendance documents
Oversees recommendations for hires, transfers, promotions, and terminations, and trains and evaluates all positions for the practice
Maintains and adjusts job descriptions for department staff
Sets goals and objectives for support staff and evaluates their performance
Trains or facilitates the training of personnel within the assigned division(s)
Participates in customer service and leadership training
Attends University meetings regarding UCare, Epic implementation, HIPAA compliance, and third-party payor contracts
Develops and implements an inventory control system for supplies and materials required by the practice
Oversees employee, patient, and physician relations and problem resolution as it occurs in the offices
Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures. Ensures employees are trained on controls within the function and on University policy and procedures
Collaborate with centralized department leadership, in conjunction with the Division Chiefs, to develop operating, capitol and special project budgets. Monitors approved budget for the divisions and responds to requests from the leadership, including the Director of Finance, for information related to budget variances
Maintains and implements policies and procedures specific to the Pediatric Subspecialties which are consistent with the Department and University rules and compliant with state, federal; and professional regulations as well as standard policies and procedures
Performs a limited role as administrative liaison between the divisions, the department, other University Departments and Centers, UMMG and outside agencies and organizations including Jackson Memorial Hospital
Implements the clinical operations plans in conjunction with Division Chiefs, Senior Department Administrator, and the Vice Chairman for Administration, which reflect the strategic initiatives and departmental long-term plans for the Department and School
Develops management reports to track and benchmark division activities including productivity, patient access and patient satisfaction surveys. Incumbent would need to be familiar with producing variance reports related to division charges and collections, and physician work RVU’s. Other reports would include those related to physician scheduling templates, clinic access and volumes
Responsible for the management, supervision, overall professional growth and coordination of activities for support staff and other non-academic staff. Establish work schedules and assignments for staff at multiple locations, according to workload and clinical volume
Direct or conduct recruitment, hiring and training of personnel. Responsible for overall performance management including disciplinary action, counseling, completing employee performance appraisals (with appropriate faculty input), developing/updating job descriptions and approving Workday employee payroll and time away requests . Develops and maintains division policies and procedures manual
Directs and supervises the work of the offices and practice sites. Ensures training and cross-training of new and existing employees on office procedures and practice clinical and billing electronic systems. Also, coordinates routine office activity, including telephone answering, completing personnel events, forms, expense vouchers, requisitions, travel for faculty and staff, physicians’ schedules and proper coverage for absent support staff during vacations and leaves
Responsible for knowledge of up to date physician coding practice and assisting division faculty with CPT and ICD-10 coding questions to ensure proper documentation, compliance and accurate charge capture
Responsible for the monitoring reports related to quality metrics, Meaningful Use phase II, the Merit-Based Incentive Payment System (MIPS) and Press Ganey Patient Satisfaction Surveys
Coordinates facilities and equipment maintenance and upgrades as necessary. Keep and maintains inventory of office machines and equipment. Keeps yearly leasing contracts, beepers, and licenses current
Participates in the design and development/renovation of space for the business units on an as-needed-basis, including ordering appropriate equipment, instruments and additional equipment
Maintain awareness of computer technology, facilities and diagnostic equipment to ensure effective use of services
Qualification
Required
Bachelor's Degree in Business Administration, Healthcare administration or relevant field and five years of relevant work experience required
Minimum 5 years of relevant experience required. Any relevant education, certifications and/or work experience may be considered
Strong Computer proficiency in Word, PowerPoint and Excel Spreadsheets including the use of Pivot Tables
Strong written and oral communication skills
Able to work in a team environment and lead/manage others
Preferred
Experience with Epic EMR preferred
Benefits
Medical
Dental
Tuition remission
And more
Company
University of Miami
At UM you'll join a diverse and energized academic community.
5001-10000 employees
H1B Sponsorship
University of Miami has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (208)
2024 (151)
2023 (149)
2022 (121)
2021 (95)
2020 (114)
Funding
Current Stage
Late StageLeadership Team
Albertie Regalado
'Canes Science Bowl — Co-Founder and Co-President
Mark McPheron, FALU, CLU, FLMI
Co-Founder and Past President, and current member, University of Miami Cincinnati 'Canes Community
Recent News
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2023-11-22
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