BancFirst · 11 hours ago
Loss Control Analyst/Card Investigation Division
Oklahoma City, OK, US
Full-time
Onsite
New Grad, Entry LevelBancFirst is a $14 billion bank committed to investing in the future of Oklahoma communities. The Loss Control Analyst will be part of the Card Investigations Division, managing the card dispute investigation process, ensuring compliance with regulations, and tracking cases in a team-based environment.
BankingCommercialFinancial Services
Responsibilities
Assist the banks in card dispute questions regarding the completion of dispute forms, the investigations process, and/or the status of the investigation
Process and monitor disputes from the initial dispute to the case closing, in a timely manner, which may include sending letters to the customer to remain compliant with regulations
Process and monitor chargebacks and representments
Monitor and track cases, ensure compliance with regulation timelines, reporting of losses to management, and identifying fraud trends
Perform other job-related duties and special projects as assigned
Regular and consistent attendance and punctuality is an essential function of this position
Qualification
Required
Ability to comprehend regulations pertaining to electronic transactions
Ability to quickly gather information and make sound judgments
Dependable, self-motivated, and strong analytical skills
Strong working knowledge of Microsoft Office, PDF documents, and knowledge of, or the ability and confidence to learn new software and technologies
Understanding of bank policies and procedures
Strong organizational and time management skills
Excellent people and communications skills, both verbal and written. Able to relay a level of professionalism when investigating cases on the phone
Willing to work a team environment
Must possess the ability to perform in a highly sensitive environment and deal with confidential matters
Preferred
Bank operations and support background
Benefits
Excellent benefits
Learning environment
Company
BancFirst
BancFirst provides a range of commercial banking services to retail customers, and small to medium-sized businesses.
Founded in 1984
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$3.65M2015-04-28Post Ipo Equity· $3.65M
1993-04-08IPO
Leadership Team
Kevin Callahan
Chief Technology Officer
Kevin Lawrence
Chief Financial Officer
Recent News
2025-10-17
2025-07-18
The Journal Record
2025-07-08
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