BME, a Member of the Omnia Group · 7 hours ago
Operations Analyst
Burlington, KY
Full-time
Onsite
Mid Level
$60K/yr - $70K/yr
3+ years expBME is a family of service companies specializing in HVAC, Plumbing, Electrical, and Mechanical solutions. They are seeking a detail-oriented and analytical Operations Analyst to support operational excellence across all service lines by analyzing, optimizing, and streamlining operational processes.
Industrial ManufacturingMiningMining Technology
Responsibilities
Collect, analyze, and report on operational data across HVAC, Plumbing, Electrical, and Mechanical service lines
Analyze field service performance metrics including technician utilization, first-time fix rate, SLA compliance, backlog, and response times
Maintain spreadsheets, trackers, and dashboards for key performance metrics
Document existing field service processes and workflows
Assist with identifying opportunities for process improvement
Support small improvement initiatives and pilot projects
Help update standard operating procedures and work instructions
Track KPIs such as job completion rates, response times, revenue per job, and technician utilization
Prepare weekly and monthly performance reports for leadership
Support ad-hoc analysis related to pricing, service mix, capacity, and operational efficiency
Collect, clean, and organize data from multiple sources while maintaining spreadsheets, trackers, and basic dashboards to track and report on key performance indicators (KPIs)
Serve as a point of coordination between teams for operational and reporting needs
Ensure data accuracy and consistency across companies and reports
Prepare meeting materials, summaries, and action-item tracking for operations reviews
Communicate operational updates, metrics, and deadlines clearly and professionally
Perform other duties as assigned to support executive leaders and operational priorities
Qualification
Required
Strong organizational and time-management skills
Experience as Data Analyst- Min 3 years
Proficiency in Microsoft Excel and familiarity with basic data visualization tools such as Power BI, Tableau, Domo, or similar applications
Analytical thinker with experience working with multiple software systems
Comfort working with operational and performance data
Strong written and verbal communication skills
High attention to detail and follow-through
Preferred
Experience in field service, operations, or other multi-location businesses
Exposure to CRM or ERP systems (e.g., ServiceTitan, BuildOps, Salesforce)
Understanding of service metrics, KPIs, or operational reporting in trades-based industries
BS in Data Science or related field
Company
BME, a Member of the Omnia Group
BME, is a division of the Omnia Group, a JSE listed diversified provider of specialised chemical products and services used in the mining, agriculture and chemicals sectors.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown1987-07-01Acquired
Recent News
2025-05-23
2025-05-23
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