Waters Corporation · 2 hours ago
Field Service Engineering Manager
Philadelphia, PA
Full-time
Onsite
Mid, Senior LevelWaters Corporation is a global leader in analytical instruments and separations technologies. They are seeking a Field Service Engineering Manager to lead a team of field service engineers, ensuring exceptional customer service and support for their scientific instrumentation and software.
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Responsibilities
Demonstrate leadership by motivating, recruiting, training, and developing a team of Field Service Professionals who are responsible for providing legendary service and support to our customers
Ensure team exceeds customer satisfaction resulting in after sales revenues to meet/exceed annual goals
Ensure that the most current product support and training has been made available and delivered to the Field Engineering Support team
Ensure compliance in all areas of Service Operations for both service delivery and administration
Meet on a regular basis with new and existing customers to review service metrics and sell Waters solutions
Work closely with the Sales, Support and internal teams based in Milford and Manchester (UK) to ensure Field Engineer and Customer success
Qualification
Required
BS/BA in Chemistry or Biology, engineering or other science related field is desired, will also consider applications with equivalent experience, training and education
Valid Driver's License in good standing is mandatory
Understanding of the scientific application workflow along with the scientific software systems (CDS, SDMS, LIM, ELN)
Overnight travel as required including international travel for training
Preferred
Preference for prior management experience in the Scientific/ Analytical Market
Sales experience is a plus
Company
Waters Corporation
Waters Corporation is a global leader in analytical instruments, separations technologies, and software, serving the life, materials, food, and environmental sciences for over 65 years.
Founded in 1905
5001-10000 employees
H1B Sponsorship
Waters Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (19)
2024 (30)
2023 (26)
2022 (13)
2021 (23)
2020 (15)
Funding
Current Stage
Public CompanyTotal Funding
$6MKey Investors
IDA Ireland
2022-10-07Grant· $6M
1995-11-24IPO
1994-08-01Private Equity
Leadership Team
Udit Batra
President and Chief Executive Officer
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