Versiti Blood Center of Illinois · 5 hours ago
Senior Manager for Client Success
US-WI-Milwaukee
Full-time
Hybrid
Senior Level
7+ years expVersiti Blood Center of Illinois is a leader in transfusion medicine and healthcare services, and they are seeking a Senior Manager for Client Success. This role is pivotal in cultivating long-term partnerships with hospitals and health systems, ensuring exceptional service delivery and client satisfaction while establishing a new Client Success function.
Hospital & Health Care
Responsibilities
Serve as the primary relationship owner for a portfolio of Tier 1 transfusion medicine clients, ensuring exceptional service delivery, satisfaction, and partnership growth
Conduct regular executive business reviews (EBRs)—presenting outcomes, value realization, and opportunities for deeper collaboration
Partner closely with the VP for Transfusion Medicine Business Development to design and execute retention and expansion strategies for high-value clients
Function as the client’s trusted adviser, connecting them with Versiti’s full spectrum of capabilities in blood, diagnostic, and medical services
Define and operationalize the client success model for Versiti, including onboarding, engagement, renewal, and expansion phases
Create standardized processes, playbooks, and success metrics that establish consistency and excellence across client partnerships
Partner with Marketing Insights, Growth Marketing, and Portfolio teams to integrate Voice of the Customer (VOC) data into business strategy
Develop dashboards and tools for client health monitoring, performance visibility, and account risk mitigation
Work in close coordination with Blood Operations leadership to ensure strategic alignment with the Hospital Relations team
Deep understanding of Versiti’s hospital service offerings, operational priorities, and service-level commitments to anticipate and resolve client needs
Foster a unified experience for hospital clients through cross-departmental collaboration and communication
Represent the client perspective in internal planning forums, advocating solutions that enhance loyalty and operational performance
Partner with Marketing Insights and Operations to lead VOC collection, analysis, and action planning
Identify patterns, trends, and opportunities for product and service enhancement based on client feedback
Develop client reference and advocacy programs to amplify positive partnerships through storytelling, case studies, and peer networks
Provide leadership to Customer Care Team Lay the groundwork for a scalable Client Success function that will evolve to include additional Client Success Specialists
Create tools, training, and playbooks that support onboarding and skill development for future hires
Model a culture of accountability, empathy, and proactive client engagement consistent with Versiti’s Way of Leading
Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification
Understands and performs in accordance with all applicable regulatory and compliance requirements
Complies with all standard operating policies and procedures
Qualification
Required
Bachelor's Degree Business, Marketing, Communications, Healthcare Administration or related field required
7-9 years Client success, strategic account management, or business development within healthcare, diagnostics, life sciences, or research required
4-6 years Leadership roles managing multi-functional teams required
4-6 years Demonstrated success managing enterprise-level client relationships that drive retention, satisfaction, and revenue growth required
1-3 years Build and execute client success strategies in matrixed organization required
4-6 years Experience collaborating with operational, marketing, and product teams to translate client feedback into measurable improvements required
Strategic thinker with strong problem solving skills required
Strong relationship management skills required
Strong communication and presentation skills with executive presence required
Ability to synthesize data and insights into actionable strategies required
Skilled collaborator with demonstrated success influencing across functional boundaries required
Self-starter who thrives in a pioneering environment and embraces continuous improvement required
Preferred
Master's Degree Business, Marketing, Communications, Healthcare Administration or related field desired
1-3 years Deep understanding of hospital systems, transfusion medicine, or healthcare partnership management strongly preferred
Benefits
Medical, Dental, and Vision Plans
Paid Time Off (PTO) and Holidays
Short- and Long-term disability
Life insurance
7% match dollar for dollar 401(k)
Voluntary programs
Discount programs
Others
Company
Versiti Blood Center of Illinois
Based in Aurora, Versiti Blood Center of Illinois serve 63 hospitals in a 12-county area in Chicagoland and Northwest Indiana, and collects more than 155,000 units of blood annually.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase