Innovative Therapy Concepts · 3 days ago
Northside Gwinnett Outpatient Center Administrative Assistant
Lawrenceville, GA
Full-time
Onsite
Entry Level
1+ years expInnovative Therapy Concepts is a Physical Therapist owned and operated Therapy management organization that provides therapy services throughout the Northside Gwinnett system. They are seeking an administrative assistant to ensure patient scheduling and provide excellent customer service in a teamwork environment.
Health CareManagement ConsultingPaymentsTherapeutics
Responsibilities
Treats patient with kindness and professionalism
Answer phones and returns messages in a timely manner
Check in patients verifying their information to ensure therapist is notified quickly to maintain therapist’s schedule as well as patient’s schedule
Appropriately schedules patients with varying diagnoses according to patient’s orders
Displays team mindset and works with team to ensure all tasks are completed by the end of the day
Interviews patients, or other legally appropriate parties, in a customer-focused manner to obtain patient information necessary for registration, billing, and collection including patient, guarantor, and emergency contact demographics, insurance coverage to include subscriber demographics, and medical reason for visit (Diagnosis Codes) and procedure (Procedure Codes), if applicable. Enters all information into registration system
Answers patient questions regarding routine pre-registration procedures and pertinent hospital policies
Identifies patients with inadequate or non-existent insurance coverage by appropriately conducting insurance eligibility search, reducing the incidence of claim denial. Makes appropriate referrals to insurance verification personnel or financial counseling personnel by placing appropriate standard note codes into each pre-registration
Performs surgical case linking, if necessary, by reviewing surgery schedule and converting temporary account into a permanent account number
If required, contacts referring physician office to confirm patient’s order information and obtaining physician’s office notes for the patient if necessary for treatment
Determines applicable insurance co-pays and deductibles by appropriately conducting insurance eligibility search. Offers financial options, including financial assistance, and attempts to collect patient responsibility during pre-registration. Instructs patient to be prepared to make any necessary financial arrangements for any outstanding deductibles or co-pays at the time of service to reduce accounts receivable days and potential for bad debt
Must adhere to departmental Uniform / Dress Code policy
Is willing and able to orient/train new hires to the department if need be
Complies with all established hospital and departmental policies and procedures
All other duties as assigned
Qualification
Required
High school diploma or equivalent
Excellent communication and strong customer service skills
Working knowledge and ability to perform accurately and efficiently on computer
Typing skills of 40 wpm
Customer Service and Administrative Assistant experience is preferred
Adaptability
Business Ethics and Compliance
Dependability
Safety and Security
Age-Specific Care
Initiative
Performance Improvement
Job Knowledge
Judgment
Interaction with Patients and Other Customers
Planning and Organization
Teamwork
Medical Equipment Use
Documentation
Use of intranet, Microsoft Office, Current EMR, MD NetLearning
Daily operation and basic maintenance of office equipment and machines such as phone system, fax, copier, etc
Preferred
Eighteen (18) months clerical, customer service, insurance, registration, or call center experience in a healthcare setting
Benefits
Excellent benefits package, including 401k with company match - Vested from day one
Wellness Program where we reimburse up to $30 a month towards gym membership as well as participation in active community events (5 K’s/Fun Runs/Mud Runs/Triathlons/etc.)
Company
Innovative Therapy Concepts
Innovative Therapy Concepts provides therapeutic, management, consulting, and billing, and collection services.
201-500 employees
H1B Sponsorship
Innovative Therapy Concepts has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
Funding
Current Stage
Growth StageCompany data provided by crunchbase