Magna5 · 12 hours ago
Customer Success Manager - New York
United States
Full-time
Remote
Entry, Mid Level
$100K/yr - $120K/yr
2+ years expMagna5 is a rapidly growing IT Managed Service Provider delivering a portfolio of managed IT services. The Customer Success Manager will be responsible for ensuring client satisfaction and success by building strong relationships and providing exceptional service.
InfrastructureNetwork SecurityUnified Communications
Responsibilities
Serve as the primary point of contact for assigned clients, building and maintaining strong relationships to ensure client satisfaction and success
Understand clients' business objectives and develop a deep understanding of their technical requirements
Act as a trusted advisor, providing expert guidance and best practices to clients to help them achieve their desired outcomes and maximize the value of our services
Collaborate with cross-functional teams including sales, support, and technical teams to ensure smooth onboarding, implementation, and ongoing support for clients
Conduct regular check-ins with clients to assess their satisfaction, address any concerns, and identify opportunities for upselling or cross selling our services
Monitor client usage and adoption of our services, proactively identifying areas for improvement and making recommendations to enhance their experience
Provide training and product demonstrations to clients, ensuring they have a comprehensive understanding of our offerings
Act as an advocate for clients within the organization, communicating their feedback, needs, and requirements to the appropriate teams
Stay up to date with industry trends and advancements and share knowledge and insights with clients to help them stay ahead of the curve
Continuously seek opportunities to improve internal processes and contribute to the overall growth and success of the company
Qualification
Required
2-5 years of experience in a customer success or account management role, preferably within the IT industry or a Managed Service Provider
Strong technical background with a solid understanding of IT infrastructure, networks, and systems
Exceptional communication and interpersonal skills, with the ability to build rapport and establish trust with clients
Proven track record of managing client relationships and delivering exceptional customer service
Ability to understand complex technical concepts and effectively communicate them to both technical and non-technical stakeholders
Strong problem-solving and analytical skills, with the ability to quickly identify and resolve issues
Self-motivated and results-oriented, with a demonstrated ability to work independently as well as part of a team
Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines
Preferred
Bachelor's degree in a relevant field is preferred
Benefits
100% remote position
Paid Time Off including paid holidays and float holidays
Bonus potential based on individual and company performance
Highly competitive and flexible medical, dental, and vision benefits plans
401(k) with employer match
Tailored Life and Disability insurance plans
Full reimbursement for approved professional certification and career enriching opportunities
Company
Magna5
Magna5 is a provider of cloud-based communications, hybrid network, and IT Services solutions.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Robert Farina
Chief Executive Officer
Dan O'Connor
Vice President of Finance
Recent News
PR Newswire
2025-11-05
2025-10-21
Company data provided by crunchbase