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West Pharmaceutical Services · 17 hours ago

Director, Operations

Greenfield, IN

Full-time

Onsite

Director/Executive

10+ years exp

West Pharmaceutical Services is a company dedicated to improving patient lives through innovative healthcare solutions. The Director of Operations is responsible for setting the strategy and operational planning of the facility, managing day-to-day operations, and ensuring compliance with safety and quality standards while driving continuous improvement and efficiency.

BiotechnologyHealth CareIndustrialManufacturingPackaging ServicesPharmaceutical

H1B Sponsor Likely

Responsibilities

Sets the strategy for the site and directs and leads the site team, and indirectly all site employees, to meet and exceed customer requirements in terms of safety, quality, cost, delivery and service while making products at the lowest cost possible

Ensures products meet the requirements of approved customer agreements, at minimum costs, within quality limits and consistent with FDA, cGMP, ISO and OSHA requirements

Responsible for identifying opportunities to improve customer service, quality, safety performance, scrap minimization or otherwise reduce costs by using effective management, cost control techniques and Lean Manufacturing

Provides monthly reports and ongoing measurement of site results and various work initiatives including but not limited to identifying progress, issues, corrective action status, etc. for any work streams or planned activities

Directs the maintenance of systems and reports to permit appropriate individuals to exercise control over costs, product quality production and efficient utilization of capital resources and personnel

Develops and maintains solid working relationships with the community, government agencies, and customers

Inspires and guides employees toward excellence and continuous improvement

Consistently enforces all site policies, practices, procedures and guidelines

Administers a program for safety, hygiene and fire protection to safeguard the health and welfare of the personnel as well as to preserve the facilities

Responsible for the daily, weekly, and long-term order processing activities. Manages personnel, maintaining schedules, ensuring that resources are available, and personnel are adequately trained on processing and safety to execute their activities per established procedures

Addresses human resource development opportunities and challenges. Determines staffing needs and organizational structures required to efficiently meet demand plans. Develops subordinates to prepare them for future promotion (building bench strength). Actively participates in hiring the best and works to develop an exceptional workforce

Maximize capital resources. Responsible for cGMPs. Ensure site and equipment are maintained to best possible working condition

Support customer relations efforts by meeting customer standards and delivery dates. Participate in resolving customer problems and reinforce marketing departments customer relations program

Establish methods and means for handling, storage, packaging and delivery of products to prevent damage and deterioration

Identify the training needs and schedule required training of all the employees under direct supervision

Maximize capital resources and assist in maintaining equipment and facilities in proper working condition

Consistently promote the site safety program, lean initiatives, training program and HR policies while holding employees accountable to follow all site policies, practices and procedures while also delivering results

Participate in customer audits, customer complaint investigations, plant tours, etc. as requested or required

Qualification

GMP manufacturing operationsLean manufacturing principlesFDA regulationsSAPOSHA regulationsISO9000ScienceBusinessLean Six Sigma CertificationProject ManagementCommunication skillsTeamwork

Required

Bachelor's Degree Project Management, Engineering, Science or Business required

Minimum 10 years required

Experience leading highly regulated, GMP manufacturing operations in a similar role