Frontwave Credit Union · 15 hours ago
Assistant Branch Manager: Barstow
Barstow, CA
Full-time
Onsite
Mid, Senior Level
$72K/yr - $108K/yr
5+ years expFrontwave Credit Union is a member-owned not-for-profit financial institution serving multiple counties in California. The Assistant Branch Manager assists in overseeing branch operations, coaching staff, and driving business development while ensuring compliance with policies.
CreditFinanceFinancial Services
Responsibilities
Sales through Service
Consistently meets or exceeds Sales and Service metrics at all branches
Deepen member relationships by utilizing consultative service skills
Oversee new product onboarding to ensure satisfaction and retention
Provide a consistent member experience during all aspect of the branches functionalities
Coaching
Daily observation with immediate feedback
Set, create, and execute personalized Action Plans to assist in constant employee progression. This includes identifying training needs, conducting pre and post training activities to ensure that learning has occurred, and/or write corrective action plans
Provide opportunities for branch management and branch employees to grow through progressive responsibility and delegation
Coaches teams in handling escalations and manage conflict resolution with goal of achieving a positive outcome
Assists the Market Branch Manager with monthly branch staff meetings and consistent daily huddles
Meets on a regular basis with the branch management and branch employees to identify, coach, develop, motivate and support employees so that they can provide exceptional member service to every member
Membership Development
Weekly business development efforts to drive new membership and increase market share
Internal and external relationship building and networking to create referral sources
Partners with Military and Community Relations department to develop ongoing business development and community relations plan to support credit union goals
Professionally represents the credit union at community meetings, Chamber functions, and special events
An active leader in the Community, representing Frontwave’s philanthropic efforts
May conduct financial classes for the benefit of educating the members and resolving problems
Conveys a positive image of the credit union
Branch Operations
Assists in overseeing staffing of branches including: Hiring, Scheduling, and Branch Coverage at multiple branch locations
Ensure branch soundness and security is maintained at all times. This includes audit efforts, cash management, and loss prevention
Maintain an awareness of branch expenditures and resources
Ensures branch staff is knowledgeable and trained in handling regulatory/compliance policies and procedures
Consistently leads by example and follows the Retail Operations Guide and Retail Operations Service Standards
Branch Management
Manages branch staff in accordance with credit union employee handbook, policies, and applicable law
Ensures all required breaks and meal periods are taken on time on a daily basis in accordance with credit union employee handbook, policies and applicable laws
Assists in scheduling, preparing, and conducting employment interviews and recommends personnel for hire following standard hiring procedures
Provide timely and fair communication and feedback to branch staff, through coaching, counseling, meetings, and appraising
Reviews, adjusts and approves time sheets for biweekly payroll processing
Organizes, prepares, and conducts training sessions on credit union policies and procedures
Motivates staff using incentives, themes, and promotional methods
Assigns duties and organizes cross-training of jobs
Acts as a liaison with staff members to resolve conflicts
Promotes proper training, resources and coaching to all employees to motivate them to become strong culture carriers and collaborators between all external and internal members
Credit Union’s Strategic Goals
Responsible for ensuring that all branch activities are in complete alignment with Frontwave’s strategic priorities and objectives
Promotes an environment within the branch to meet monthly projected goals
Works on special projects requiring extensive knowledge of credit union policies and procedures as directed by the Director of Branch Experience and/or Market Branch Manager
Qualification
Required
Associate's Degree (A.S. or A.A.) or equivalent from two-year college or technical school in relevant major; or a minimum of five years' experience in a credit union or similar financial institution with a minimum of two years in a management/supervisory position; or equivalent combination of education and experience
Benefits
Competitive pay, 401k matching, mortgage and auto discounts.
9-27 days of PTO per year (based on tenure), VTO and 10 paid holidays.
Affordable medical, dental, vision health plans, and Flexible Spending Account.
Employee Assistance Program with a variety of services.
Career development, training, and coaching, mentoring; tuition reimbursement up to $4,000/year.
Company
Frontwave Credit Union
Frontwave Credit Union offers banking facilities such as banking account, credit cards, auto loans and digital banking services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
B
Bill Birnie
President & CEO
Recent News
San Diego Business Journal
2025-04-01
Company data provided by crunchbase