Omnea · 2 weeks ago
Client Solutions Engineer
New York, United States
Full-time
Hybrid
Entry, Mid Level
$90K/yr - $120K/yr
2+ years expOmnea is a company focused on reinventing enterprise procurement processes through their AI-native platform. The Client Solutions Engineer will act as a bridge between Product and Customer teams, aligning the platform with customer needs and troubleshooting integration challenges.
Artificial Intelligence (AI)B2BProcurementSoftwareTransaction Processing
Responsibilities
Be part of the “SWAT Team” for complex solutions at Omnea
You’ll help the Customer team accurately digest customer requirements, overcome technical barriers, refine complex configurations, and tackle integration challenges to ensure a seamless Omnea implementation. You’ll also assist the Commercial team by rapidly creating solutions for sophisticated demos
Serve as our first line of defense for customer requests and issues
You'll provide an unreasonable level of support to help our customers achieve their goals - even when those goals extend beyond direct use of our platform - in order to drive positive emotional sentiment across the customer base. You’ll help own Customer Experience, managing the delivery and prioritisation of Eng support tickets
Be the vital link between our customers and the product roadmap
You'll collaborate with the Omnea Product team to share feedback and insights from customer interactions, helping shape future product development. This involves working closely with them to prioritise, scope, and deliver features that reduce churn and drive upsell, informed by a thorough analysis of Customer asks. You'll also assist with writing Product tickets to define engineering requirements and manage their delivery
Become the go-to source of knowledge about the Omnea product within the company
You'll accurately and diligently record observations and thought processes to maintain a deep understanding of Omnea’s architecture, setup, and capabilities - allowing you to effectively communicate with both technical and non-technical audiences, internally and externally
Create the “source code” for doing things excellently in our team
You’ll lead continuous improvement efforts for our internal tools and processes, to ensure we are exceptional and efficient at what we do. This includes helping develop and refine the Omnea Knowledge Repository, managing our Product Accreditation, and creating Customer Training/Support materials. You’ll also produce and maintain technical materials to assist with Customer implementations and project work (Onboarding Workflows, Workflow Templates, Form Templates, Technical Documentation)
Qualification
Required
2–5 years of experience in a performance-driven environment
A strong technical foundation
Excellent communication
An entrepreneurial spirit
Drive, competitiveness, and a deep focus on your career
Benefits
Incredible team. Every Omnea team member was a top performer in their last role.
Unmatched career acceleration. You’ll build rare skills, work directly with founders, and shape the trajectory of a rocketship startup.
World-class customers. We’re already trusted by global brands like Spotify, McAfee, and Proofpoint — and we’re just getting started.
Strong backing. We’re backed by Accel, First Round, and Point Nine, with $25M raised to date.
Meaningful ownership. Competitive compensation, including equity options.
Company
Omnea
Omnea offers a procurement orchestration platform that streamlines source-to-pay workflows.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$75MKey Investors
Insight Partners,Khosla VenturesAccelFirst Round Capital,Point Nine
2025-09-17Series B· $50M
2024-10-14Series A· $20M
2022-06-16Seed· $5M
Leadership Team
Ben Freeman
Co-founder & CEO
Recent News
BusinessCloud
2026-01-16
2026-01-12
2025-10-01
Company data provided by crunchbase