Mattermost · 11 hours ago
Technical Account Manager
United States
Full-time
Remote
Senior Level
$130K/yr - $150K/yr
5+ years expMattermost is a leading provider of collaborative workflow solutions for critical infrastructure organizations. They are seeking a Technical Account Manager to serve as a trusted technical advisor, ensuring successful deployment and integration of the Mattermost platform while collaborating closely with customers to meet their complex needs.
File SharingInformation ServicesInformation TechnologyMessagingSaaSSoftware
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Lead technical onboarding, configuration, and production deployment for strategic enterprise and public sector customers
Design, validate, and implement secure, scalable architectures for Mattermost across hybrid and air-gapped environments
Ensure compliance alignment with relevant frameworks (e.g., FedRAMP, ITSG-33, NIST 800-53, ISO 27001)
Guide customers in integrating Mattermost with authentication, identity management (SSO/SAML/OAuth), DevOps pipelines, and monitoring systems
Provide proactive technical guidance to prevent issues, minimize risk, and ensure operational excellence
Serve as the primary technical point of contact for assigned accounts
Collaborate with Product, Engineering, and Support to resolve complex technical issues and advocate for customer needs
Capture and share reusable assets (scripts, playbooks, documentation) to accelerate secure deployments and promote scalability
Participate in internal reviews to enhance onboarding methodologies and contribute to continuous improvement initiatives
Present complex technical concepts to both executive and technical stakeholders, tailoring communication to audience and context
Build trusted, long-term relationships that support adoption, expansion, and advocacy for Mattermost
Maintain clear, detailed records of deployment decisions, architectural designs, and customer feedback
Qualification
Required
5+ years of experience in Technical Account Management, Sales Engineering, Customer Success Engineering, or equivalent technical enablement role
Deep technical knowledge in Linux system administration, networking, containers (Docker/Kubernetes), and cloud infrastructure
Hands-on scripting or development experience (Python, Go, Node.js, or similar)
Strong understanding of cybersecurity principles and secure system design
Familiarity with DevSecOps methodologies and tools (GitHub, Jenkins, Jira, Terraform, etc.)
Proven ability to manage large enterprise accounts, aligning technical delivery with business and security objectives
Excellent written and verbal communication skills with the ability to influence and collaborate across functions
For candidates residing in the U.S.: This role may require the ability to obtain and maintain a U.S. government security clearance in the future. As such, U.S. applicants must be U.S. citizens and eligible under applicable clearance requirements
Applicants must meet eligibility requirements for access to export-controlled information as defined by U.S. export control laws, including EAR and ITAR
Preferred
Experience working with public sector, defense, or regulated industries
Knowledge of Enterprise IT Service Management (ITSM) frameworks
Familiarity with compliance standards such as FedRAMP, ITSG-33, NIST, SOC 2, or ISO 27001
Open-source contributions or experience with secure collaboration tools
Proficiency in Golang, React, or mobile/MDM (MobileIron, Intune, Workspace ONE) environments
Startup or fast-paced SaaS environment experience
Company
Mattermost
Mattermost is an open source platform for secure collaboration across the entire software development lifecycle.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$73.5MKey Investors
Y CombinatorRedpointS28 Capital
2019-06-19Series B· $50M
2019-02-05Series A· $20M
2017-02-15Seed· $3.5M
Leadership Team
Ian Tien
CEO and Co-founder
Corey Hulen
Founder and CTO
Recent News
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