Oklahoma Electric Cooperative · 12 hours ago
Member/Customer Service Associate
Norman, Oklahoma, United States
Full-time
Onsite
New Grad, Entry LevelOklahoma Electric Cooperative is a not-for-profit electric cooperative dedicated to serving its members. They are seeking a Member/Customer Service Associate to provide exceptional service through various communication channels, assist with account and billing inquiries, and process payments in a fast-paced environment.
Electronics
Responsibilities
Serves as first line representative of the Cooperative to members, subscribers, and visitors
Greets and interacts with members, subscribers, and visitors in-office, drive thru, and multi-media in a friendly, courteous, and professional manner
Provides information on products and services offered by the Cooperative, including prepaid billing, energy monitoring programs, web-based applications, peak pricing program, fiber services, such as internet, TV, and phone, and other programs
Promptly and appropriately resolves matters with irate members. Notifies supervisor in a timely manner when necessary
Answers questions and complaints about electric and fiber bills either in the office or through multi-media
Responds in a prompt, courteous, and efficient manner ensuring that the concerns are properly and efficiently completed
Assists with outage calls as needed
Creates Contact Tracking entry on account with detailed notes of the interaction
Assists in the daily processing and posting of payments and other monies received in the office and from depositories
Reconciles daily cash/check payment stub totals
Receives and processes aid to construction payments, general ledger payments, and other miscellaneous payments
Assists in processing returned checks
Balances cash register drawer
Takes electric and fiber connects, disconnects, transfers of service, outdoor light service orders, and job reports in the office or through multi-media
Creates applicable service order to ensure appropriate department receives the request
Reconnects accounts previously disconnected for non-payment
Coordinates scheduling of OEC Fiber home installations
Assists in making deferred payment arrangements with members and assists with the collection process during cut-off periods
Records the payment arrangement in detail on the corresponding accounts
Adheres to departmental guidelines in the structure of payment arrangements
Maintains up-to-date information on member and subscriber accounts to ensure accuracy and correct billing
Updates mailing address and telephone numbers as requested by member or authorized party
Sets up, removes, updates enrollment and member information regarding auto-pay, e-bill, budget billing, and Operation Round-Up
Researches discrepancies and remedies according to departmental guidelines, including calculating and processing billing adjustments and sending revised bill as necessary
Receives and processes letters of credit of other utilities and sends letters of credit to other utilities in an accurate and timely manner
Collects, sorts, and delivers mail
Retrieves mail from the post office using a Cooperative vehicle
Opens, sorts, and distributes mail by department
Checks returned mail and researches to find updated addressed
Accurately operates postage meter machine to ensure correct postage is applied to outgoing mail
Organizes digital documents in document management program
Prioritizes and organizes work in the most efficient manner
Qualification
Required
High school diploma or equivalent
Customer service experience
Working knowledge of computer technology
Working knowledge of Microsoft Office applications
Skills in: effectively communicating information verbally and in writing; using logic and reason to identify the strengths and weaknesses of alternatives solutions; navigating multiple computer applications simultaneously; actively looking for ways to help others; giving full attention to what others are saying, taking the time to understand them, and asking questions as appropriate; time management
Ability to: listen, read, and understand information and ideas presented verbally and in writing; combine pieces of information to form general rules or conclusions; apply general rules to specific problems to produce answers that make sense
Qualities of: thoroughness; detail-oriented; sensitivity to others' needs and being understanding and helpful; guiding oneself with minimal supervision and depending on oneself to get things done; being reliable, responsible, and dependable; honest and ethical; having a calm demeanor and dealing effectively with high stress situations
Preferred
10-key experience preferred
Benefits
Medical, vision, and dental insurance
Retirement options
Paid vacation and sick leave
Company
Oklahoma Electric Cooperative
Oklahoma Electric Cooperative (OEC) is the largest electric distribution cooperative in the state serving consumer members .
Founded in 1937
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Patrick Grace
CEO
Company data provided by crunchbase