Scott County Health System · 17 hours ago
Front Office Manager
Scott City,KS,US
Full-time
Onsite
Entry, Mid Level
2+ years expScott County Health System is dedicated to providing patient-centered access to care, and they are seeking a Front Office Manager to lead and coordinate front-end administrative functions. This role involves overseeing referral management, patient scheduling, and prior authorization workflows to ensure efficient operations and compliance with regulatory requirements.
Health CareHospitalMedicalRehabilitation
Responsibilities
Oversee the intake, tracking, and completion of incoming and outgoing referrals
Ensure referrals are processed accurately, timely, and in compliance with payer and clinical requirements
Coordinate with providers, care teams, and external facilities to resolve referral delays or deficiencies
Monitor referral turnaround times and address bottlenecks proactively
Lead all patient scheduling activities to ensure optimal provider utilization and patient access
Establish and enforce scheduling protocols, templates, and prioritization standards
Collaborate with clinical leadership to adjust scheduling strategies based on demand and capacity
Supervise prior authorization workflows to ensure approvals are obtained before services are rendered
Ensure accurate documentation and compliance with payer requirements
Address authorization denials, escalations, and appeals in coordination with clinical and billing teams
Track authorization turnaround times and approval rates
Directly supervise front office staff, including referral coordinators, schedulers, and authorization personnel
Train, coach, and hold staff accountable to performance standards and policies
Conduct performance evaluations and recommend corrective or developmental actions as needed
Foster a patient-centered, service-oriented culture
Develop and monitor key performance indicators (KPIs) related to access, referrals, scheduling, and authorizations
Identify workflow inefficiencies and implement process improvements
Prepare operational reports for leadership as requested
Ensure compliance with organizational policies, payer rules, and regulatory standards
Ensure customer service is at the heart of each department’s essential duties and functions
Qualification
Required
High school diploma or equivalent is required
Basic working knowledge of computer systems, excel, word, etc
Experience with healthcare related terminology and electronic health records preferred
2 year of experience with leadership preferred
Ability to sit for long periods and utilize a computer, scanner, printer/fax and phone
Good multitasking and prioritization skills to handle problems as they arise
Ability to handle confidential medical records and insurance information and follow HIPAA guidelines
Ability to communicate effectively in person and by telephone
Ability to occasionally stand, walk, bend, or reach within the work area
Ability to lift or move light office materials (up to approximately 10–15 pounds)
Ability to tolerate a standard office and clinical environment
Preferred
Experience with healthcare related terminology and electronic health records
2 year of experience with leadership
Company
Scott County Health System
Scott County Health System is a highly trained team of motivated and compassionate professionals who serve local healthcare needs while enhancing community growth and promoting the positive lifestyle of Scott County.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
James (Butch) Forrest
Chief Financial Officer
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