Alcumus · 19 hours ago
Customer Communications Specialist
United States
Full-time
Remote
Entry Level
1+ years expAlcumus is a recognized leader in delivering comprehensive supply chain risk management solutions. The Communications Specialist will be responsible for executing customer communications and managing virtual webinar events to enhance customer engagement and education.
Information ServicesInformation TechnologyRisk Management
Responsibilities
Execute customer communications related to operational updates, product changes, service notifications, and regulatory requirement changes
Develop and manage communication assets including emails, in-app messages, announcements, FAQs, and supporting documentation
Ensure messaging is clear, accurate, on-brand, and aligned with operational priorities and timelines
Coordinate with cross-functional teams (Operations, Customer Success, Product, Support) to gather inputs and validate messaging
Manage communication calendars and ensure timely delivery of all customer-facing communications
Maintain version control, approvals, and documentation for all outbound communications
Plan, execute, and support virtual webinars and online events, including customer-led webinars, training sessions, and informational events
Manage end-to-end webinar logistics: scheduling, registration setup, platform configuration, speaker coordination, and rehearsals
Support presenters with run-of-show documents, slide coordination, and technical preparation
Execute live event operations, including moderation, Q&A management, polls, recordings, and troubleshooting
Coordinate post-event follow-up communications, on-demand content distribution, and attendee feedback collection
Track and report on communication and webinar performance metrics (open rates, attendance, engagement, feedback)
Identify opportunities to improve clarity, reach, and effectiveness of customer communications and events
Apply best practices to continuously refine processes, templates, and execution workflows
Qualification
Required
Bachelor's degree in Communications, Marketing, Public Relations, or a related field (or equivalent practical experience)
1–3 years of experience in communications, customer communications, marketing operations, or event coordination
Hands-on experience executing email communications
Experience managing virtual webinars or online events
Strong written communication skills
Ability to translate operational or technical information into clear, customer-friendly messaging
Highly organized and detail-oriented
Capable of managing multiple initiatives simultaneously in a fast-paced environment
Benefits
100% paid employee medical and dental insurance
Monthly contributions to Health Savings Accounts
A 401(k) match that is immediately fully vested
Outstanding time off benefits
Paid time off for volunteer activities
Remote work
Company
Alcumus
Alcumus is the market-leading provider of technology-enabled compliance risk management, certification and accreditation services.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Inflexion
2022-05-27Private Equity
2022-02-11Acquired
Recent News
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PE Hub Europe
2023-10-27
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