Northrim Bank, Member FDIC · 7 hours ago
Operations Administrator-Electronic Banking - Northrim Building
Anchorage, AK
Full-time
Onsite
Senior Level
$34.15/hr - $34.15/hr
6+ years expNorthrim Bank is striving to be Alaska’s premier bank and employer of choice, seeking a knowledgeable Operations Administrator for their Electronic Banking operations. The role involves overseeing high-risk transactions, serving as an escalation point for support teams, and innovating processes to ensure efficient electronic banking services.
CommunitiesFinancial ServicesVenture Capital
Responsibilities
Process and oversee high-risk ACH, Wire, and Positive Pay transactions
Investigate and resolve complex out-of-balance issues and account discrepancies
Act as Tier-2 escalation support for fraud alerts, online breaches, and electronic banking inquiries
Serve as a subject matter expert for ACH, wire, and electronic banking processes
Develop reporting criteria and analyze data that drives smarter electronic operations
Execute beginning- and end-of-day wire processing and reconcilement
Test and quality-check system updates, quarterly releases, and new banking services
Coordinate vendor incidents, outages, and product updates with internal teams
Train and mentor Tier 1 and Tier 2 staff—helping others grow their skills and confidence
Resolve escalated customer issues with professionalism, urgency, and care
Provide advanced technical support for software, systems, browsers, and mobile devices
Track service levels, generate operational metrics, and ensure customer needs are met
Qualification
Required
High School Diploma or equivalent
6+ years of financial institution experience, including 3+ years in electronic banking services
Proven progression and increasing responsibility preferred
Expert knowledge of banking products and electronic services
Deep understanding of ACH, wires, fraud mitigation, and compliance requirements
Exceptional communication skills—written, verbal, and interpersonal
Strong analytical and decision-making abilities
Ability to mentor, train, and guide others through complex issues
Highly organized, detail-oriented, and comfortable juggling multiple priorities
Confident working independently while collaborating across teams
Intermediate proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
Familiarity with Windows, Mac, Android, and iOS operating systems
Comfortable troubleshooting software, platforms, and electronic banking tools
Ability to navigate multiple systems and resources efficiently
Preferred
Certifications, related education, or military experience may substitute for some requirements
Benefits
Medical, Dental and Vision insurance, including FSA (Flex Spending Account)
Paid Time Off to include select paid holidays
Retirement Benefits with generous 401K match
Paid Parental Leave
Education Assistance
Employee Assistance Program
Employee Wellness Program
Company
Northrim Bank, Member FDIC
Northrim Bank is a full-service community bank headquartered in Alaska.
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
$60M2025-11-26Post Ipo Debt· $60M
2020-12-30IPO
Leadership Team
Jed Ballard
EVP, CFO
Jason Criqui
Chief Lending Officer
Recent News
2025-12-05
Northrim BanCorp Inc
2025-11-27
Company data provided by crunchbase