Frontwave Credit Union · 19 hours ago
Call Center Agent (Onsite)
US-CA-Oceanside
Full-time
Onsite
Entry Level
$19.73/hr - $29.60/hr
1+ years expFrontwave Credit Union is a member-owned not-for-profit financial institution serving the San Diego area. The Member Solution Call Center Agent will be responsible for promoting and providing financial products and services, advising members, and assisting with account inquiries via telephone.
CreditFinanceFinancial Services
Responsibilities
Process basic member requests received via incoming calls
Provide information about credit union products, services, accounts and rate information, balance inquiries, loan questions etc
Perform account research, processes account transfers, accepts wire transfer and Western Union requests and forwards to appropriate personnel for processing
Processes check orders, performs account file maintenance
Cross-sells credit union products and services. Identifies and actively seeks opportunities to increase household penetration of credit union products and services
Qualification
Required
High School Diploma or general education degree (GED)
One -two years experience in a Call Center environment and/or financial institution experience
Benefits
Competitive pay
401k matching
Mortgage and auto discounts
9-27 days of PTO per year (based on tenure)
VTO and 10 paid holidays
Affordable medical, dental, vision health plans
Flexible Spending Account
Employee Assistance Program with a variety of services
Career development, training, and coaching, mentoring; tuition reimbursement up to $4,000/year
Company
Frontwave Credit Union
Frontwave Credit Union offers banking facilities such as banking account, credit cards, auto loans and digital banking services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
B
Bill Birnie
President & CEO
Recent News
San Diego Business Journal
2025-04-01
Company data provided by crunchbase