i-Link Solutions · 17 hours ago
Helpdesk Manager
Delmar,, NY
Full-time
Onsite
Mid, Senior Level
5+ years expi-Link Solutions is seeking a Helpdesk Manager to monitor and respond to requests from agency staff. The role involves managing inventory, performing printer maintenance, and preparing computers for staff onboarding and replacements.
Cloud ComputingInformation TechnologySoftwareWeb Development
Responsibilities
Monitoring and responding to requests from agency staff via telephone, email and NYS ITSM system
Monitoring and updating the agency's inventory management application
Monitoring and performing Printer maintenance, consumable replacements
Imaging and preparing computers for staff for onboardings and replacements
Qualification
Required
60 months of experience providing L1 and/or L2 help desk support to end users via telephone, email, in-person Experience
40 months experience setting up end-user workstations with telephones, monitors, keyboards, mice, laptop docking station
40 months experience supporting users with Office 365 applications including Outlook, Word, Excel and PowerPoint
40 months experience diagnosing and repairing issues with Client and/or Client multi-function devices
40 months experience in using and also supporting users with WebEx functionality
36 months experience working with ServiceNow IT Workflows including monitoring assigned work, searching and reporting functions. Experience with NYS ITSM is preferred, but not required
36 months experience with imaging laptops
Résumé
Copy of Candidate Identification (i.e., Driver's License/Green Card/Visa and Passport if applicable)
Any documents referenced in the above Requested Qualifications (i.e., professional certifications, degrees, etc.)
Preferred
Experience with NYS ITSM
Company
i-Link Solutions
i-Link Solutions, Inc. (i-Link) is an enterprise modernization firm that develops and delivers high-quality solutions.
51-200 employees
H1B Sponsorship
i-Link Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (57)
2024 (71)
2023 (92)
2022 (66)
2021 (49)
2020 (161)
Funding
Current Stage
Growth StageCompany data provided by crunchbase