Residence Inn by Marriott Chicago Lake Forest/Mettawa · 15 hours ago
Front Office Manager
Lake Forest, IL
Full-time
Onsite
Entry, Mid Level
$52K/yr - $55K/yr
2+ years expResidence Inn by Marriott Chicago Lake Forest/Mettawa is seeking a Front Office Manager to manage hotel front office operations in accordance with established guest service and sustainability standards. The role involves overseeing guest services, financial operations, and staff management to enhance guest satisfaction and operational efficiency.
Hospitality
Responsibilities
Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values
Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures
Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required
Supervise all guest services department managers
Review correspondence from guests and incident logs and direct staff according to information obtained
Oversee all vendor and personnel contracts throughout the hotel
Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking
Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies
Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards
Perform other duties as requested by management
Qualification
Required
2 to 5 years hospitality related experience
Preferred
Associate's or Bachelor's degree preferred
Company
Residence Inn by Marriott Chicago Lake Forest/Mettawa
11-50 employees
H1B Sponsorship
Residence Inn by Marriott Chicago Lake Forest/Mettawa has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
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Trends of Total Sponsorships
2025 (5)
2024 (4)
2023 (3)
2022 (1)
2021 (7)
Funding
Current Stage
Early StageCompany data provided by crunchbase