Amazon Web Services (AWS) · 13 hours ago
Senior Customer Solutions Manager - Global, AWSI - HCLS - HealthTech
Boston, MA
Full-time
Onsite
Senior Level
$154K/yr - $208K/yr
5+ years expAmazon Web Services (AWS) is seeking a Senior Customer Solutions Manager to join their HealthTech team. This role is responsible for guiding AWS customers through their cloud journey, ensuring effective collaboration among AWS teams to deliver customer outcomes.
Agentic AIConsultingDevOpsInformation TechnologySoftwareWeb Development
Responsibilities
You will establish a deep understanding of your customer’s business vision, culture and processes, and evangelize AWS services and influence customers to adopt the right solution at the right time
Accelerating AWS Adoption through consistent delivery and execution
Identify & Align on Strategic Opportunities: CSMs and global account teams work backwards from the customer's business objectives to identify and pursue strategic cloud opportunities
Customer Enablement: The CSM will serve as the customer’s cloud journey coach and be the voice of the customer within AWS, evangelizing customer needs to AWS leadership, product, and engineering teams
Implement governance structures to govern the AWS relationship and the customer’s adoption of AWS
CSMs play a critical role supporting account teams and customers from the sales process through the cloud transformation journey
CSMs are able to effectively coordinate cross-functional resources, drive disciplined project delivery, and quantify the tangible business benefits that customers realize through their cloud transformation initiatives
This holistic approach to customer engagement, coupled with the CSM's deep understanding of the Healthcare Industry and AWS capabilities, positions CSMs as trusted advisors to strategic customers
This enables the CSM to serve as a strategic advisor through every stage of the cloud journey - from initial strategy and planning to migration, modernization, and ongoing optimization
AWSI HealthTech customers are rapidly expanding their relationship and footprint with AWS to better support their lines of business and customers
We create deep relationships across the C-suite and LOBs to drive strategic alignment to customer imperatives and initiatives
Qualification
Required
5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
Bachelor's degree in science, technology, engineering, math, business or equivalent
Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
Preferred
PMP certification, or SCRUM/Agile, SAFe certification
Experience implementing cloud services including migrations and modernization projects or similar
Experience in customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies
Benefits
Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
401(k) matching
Paid time off
Parental leave
Company
Amazon Web Services (AWS)
Launched in 2006, Amazon Web Services (AWS) began exposing key infrastructure services to businesses in the form of web services -- now widely known as cloud computing.
10001+ employees
H1B Sponsorship
Amazon Web Services (AWS) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
BIRD Foundation
2025-01-22Grant
Leadership Team
Matt Garman
Chief Executive Officer
Anand Desikan
CTO, CXO Advisor, and Enterprise Technologist
Recent News
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