BuildOps · 9 hours ago
Customer Success Manager, Enterprise
Triangle Area
Full-time
Hybrid
Mid Level
$85K/yr - $105K/yr
3+ years expBuildOps is a fast-growing technology startup focused on providing innovative software solutions for commercial contractors. The Customer Success Manager will be responsible for fostering customer relationships, improving product adoption, and ensuring customer satisfaction while collaborating with various teams to enhance the overall customer experience.
Commercial Real EstateInformation TechnologyMobileSoftware
Responsibilities
Customer Engagement: Build strong relationships with key customer stakeholders to ensure customers are getting maximum value from our products
Product Expert & Educator: Become a BuildOps product expert to teach and enable customers to utilize our platform to its full potential
Success Planning: Identify customer’s business workflows, pain points, and goals to develop solutions and workflows that meet their goals
Metrics Driven: Monitor customer health metrics and usage data to proactively address issues and drive adoption
Customer Champion: Collaborate with our support team to submit support tickets and provide guidance to resolve customer escalations swiftly. Be the voice of our customer for our product team to assist in product enhancements
Advocacy & Account Growth: Develop customer references, success stories, and identify referral and expansion opportunities
Team Player: Work in a highly collaborative environment to share knowledge and best practices to continuously improve our success team
Enjoy Travel: Travel onsite to our customers’ office locations in order to assist with their initial BuildOps implementation and develop success plans. We have customers across the US and Canada, so our top candidates will be ready an excited to travel
Qualification
Required
3+ years of customer success management experience
Extraordinary people skills: must be empathetic, patient, confident, and able to interact well with a broad spectrum of personality types
Excellent written and verbal communication skills. Ability to explain complex concepts, software workflows, and answer questions in a clear and concise manner
Highly organized and ability to manage multiple customer accounts and prioritize work based on company and customer goals
Self-motivated, fast learning and ability to thrive in a fast paced, dynamic startup environment
Prior experience or ability to learn internal tools including Salesforce, Gainsight, Service Cloud, and Jira
B.A. or B.S. degree
Preferred
Experience in a fast-growing B2B SaaS company or startup
Experience learning and becoming an expert in an operating platform, ERP, or similar type of software platform
Experience in speciality contractor or construction industry
Experience with Accounting ERP systems like Quickbooks Online/Enterprise, Sage 300 CRE/Intacct, Viewpoint Vista/Spectrum
Experience with business intelligence and custom report tools such as Power BI or Sigma
Benefits
Generous equity grant, become an owner in our company!
Macbook computer provided
A comprehensive benefits package
Flexible PTO and hybrid work schedules
Work from home stipend
Hubs in Los Angeles, Toronto, and Raleigh with hybrid work schedules and lunch provided for in-office days
Company events like BBQs and team-building activities, both in-person and virtual
Fast-paced, collaborative, and dynamic work environment
Opportunities for growth and career advancement
Chance to work with cutting-edge technology and innovative solutions
The chance to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers
Company
BuildOps
BuildOps provides a software platform for modern commercial contractors.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$225.8MKey Investors
Meritech Capital PartnersN47Fika Ventures
2025-03-21Series C· $127M
2023-05-18Series B· $50M
2022-05-24Series A· $43M
Leadership Team
Alok Chanani
CEO
Duncan Grazier
Chief Technology Officer
Recent News
Company data provided by crunchbase