Stronghold Investment Management · 8 hours ago
IT Desktop Support Engineer
Dallas, TX
Full-time
Onsite
Mid, Senior Level
3+ years expStronghold Investment Management is a technology-driven investment manager focused on real-assets and related private markets. They are seeking a highly skilled IT Desktop Support Engineer to provide hands-on technical support and systems management, ensuring seamless technology operations across business and personal systems.
Financial Services
Responsibilities
Deliver "white glove" technical support for executives, staff, and household members across office, home, and offsite locations
Provide support for computers, mobile devices (Windows 60%, macOS 40%, iOS/Android), printers, and peripheral devices (scanners, webcams, microphones, speakers)
Strong troubleshooting and diagnostic skills with the ability to resolve issues independently
Proven experience supporting C-Suite or high-profile executives with discretion and professionalism
Proficiency with Windows 10/11, macOS, and Server OS updates, patch management, and troubleshooting
Manage and troubleshoot Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
Support collaboration platforms: Microsoft Teams, Zoom, Slack, Google Meet, and Confluence
Experience with OneDrive and other cloud platforms (Google Drive, Dropbox, Microsoft 365, Google Workspace, Egnyte)
Manage streaming and media services: Amazon Fire TV, Netflix, Hulu, Disney+, HBO Max, Plex
Administer Active Directory, Azure AD, Intune, and related identity/security tools
Support security tools including MFA, VPNs, BeyondTrust, and Microsoft Defender
Monitor, escalate, and resolve cybersecurity issues promptly
Manage and support CCTV systems, IP cameras, DVR/NVR systems, and Alarm.com platforms
Ability to safely conduct alarm trigger tests and coordinate with local Police Department for full security response checks
Configure, maintain, and troubleshoot routers, switches, access points, Wi-Fi networks (Unifi preferred)
Ability to test, diagnose, and resolve connectivity issues; familiarity with speed testing tools
Solid understanding of TCP/IP, VPNs, and network troubleshooting
Maintain and support home audio/video and automation systems (Control4, smart TVs, integrated sound systems, smart home devices)
Coordinate with vendors to ensure smooth operation and timely resolution of AV and automation issues
Maintain accurate asset management, system documentation, and technical logs
Record arrival/departure times, add notes, and maintain checklists
Develop and document procedures, checklists, and best practices to improve efficiency
Experience using ticketing/helpdesk systems and ITIL-based support processes
Strong customer communication: explain findings and fixes in clear, non-technical language
Excellent interpersonal and communication skills with a client-first, service-oriented mindset
Ability to manage multiple priorities effectively and anticipate IT needs proactively
Attention to detail: ensure thorough and consistent testing of all systems
Highly organized, dependable, adaptable, and willing to work flexible hours (including evenings and weekends)
Qualification
Required
Bachelor's degree in Information Technology, Computer Science, or related field preferred; equivalent professional experience accepted
3–10 years of IT support experience in professional, executive, or private office environments
Hands-on experience with Windows, Mac OS, iOS/Android devices, and server environments
Demonstrated experience providing 'white glove' end-user support with discretion and professionalism
Flexible and adaptable; willing to work evenings, weekends, and respond to urgent issues as needed
Benefits
Market-competitive compensation
Fully paid benefits (Medical, Dental and Vision)
HSA
401k + Match
Company sponsored LTD, STD, life insurance and AD&D
Generous PTO policy
20 company recognized holidays
Class A offices in prime locations
Parental Leave
Company
Stronghold Investment Management
Stronghold Investment Management is an investment manager, focused on energy and natural resources, fortified by an experienced operating and technical team.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jason Vertrees
Chief Technology Officer
Matt Thompson
Partner-General Counsel
Company data provided by crunchbase