Prisma Health · 13 hours ago
Support Services Tier 2 Tech Analyst, PRN, Variable
Greenville, SC
Full-time
Onsite
Entry, Mid Level
2+ years expPrisma Health is dedicated to transforming healthcare and serving communities with compassion. They are seeking a Support Services Tier 2 Tech Analyst who will be responsible for troubleshooting and resolving technical issues while maintaining strong customer relationships. The role involves providing remote support, documenting interactions, and collaborating with IT teams to enhance service delivery.
Health CareHospitalMedical
Responsibilities
Diagnoses and troubleshoots complex technical issues related to: desktop operating systems (Windows, macOS), applications (Office 365, Epic, etc.), network connectivity and peripherals, and/or hardware malfunctions
Provides remote technical support to end-users
Documents all support interactions, resolutions, and workarounds in the ITSM system
Escalates unresolved issues to Tier 3 support or other relevant teams, as needed
Identifies and resolves recurring issues
Contributes to the development and maintenance of knowledge base articles and support documentation
Participates in team meetings and training sessions to enhance technical skills and knowledge
Adheres to all relevant service level agreements (SLAs) and security protocols
Collaborates with other Information Technology teams and departments
Participates in on-call rotation as required
Performs other duties as assigned
Qualification
Required
High School diploma or equivalent
Two (2) years of experience in IT support, including experience with troubleshooting complex technical issues, providing remote support, and/or utilizing ticketing systems
Communication skills
Analytical and problem-solving skills
Ability to effectively communicate technical information to non-technical users
Customer service orientation
Ability to work independently and as part of a team
Attention to detail and organizational skills
Proficient in Microsoft Office Suite
Experience with remote support tools (e.g., Beyond Trust, Remote Desktop)
Preferred
Associate's degree in information technology or related field
ITIL Foundation certification or equivalent
A+ or Network+ certifications
Knowledge of healthcare IT environments
Company
Prisma Health
Prisma Health is the largest not-for-profit health organization in South Carolina, serving more than 1.2 million patients annually.
10001+ employees
H1B Sponsorship
Prisma Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2022 (1)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
CDA Foundation
2024-07-30Grant
Leadership Team
Mark O'Halla
President & CEO
B
Barrett Ludley
Facility Chief Financial Officer
Recent News
2026-01-16
Precedence Research
2025-09-09
Company data provided by crunchbase