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Total AI Systems Inc. · 3 days ago

Collections Representative

United States

Full-time

Remote

Mid Level

Total AI Systems Inc. is a fast-growing SaaS company serving the consumer debt collection industry. They are seeking a Customer Success Manager with real consumer collections leadership experience to lead live web meetings, teach customers how to use their software, and help them achieve meaningful results.

Artificial Intelligence (AI)Business Process Automation (BPA)Information TechnologySoftware

Hiring Manager

Jordan Akins

Responsibilities

You’ll lead live web meetings with customers, teach them how to use our software, and help them get meaningful results

Building rapport, communicating clearly, and educating customers are critical to success in this role

Qualification

Consumer debt collection operationsConsumer debt collection lawsTrainingCoachingThird-party collection agenciesPeople skillsVideo call professionalismVerbal communicationWritten communication

Required

Excellent personality and people skills—you build trust quickly

Strong verbal and written communication

Comfortable leading customer training and onboarding sessions

Able to follow structured playbooks and contribute ideas to improve them

Confident, professional, and personable on video calls

Hands-on experience managing consumer debt collection operations

Background in third-party collection agencies or consumer collections at major lenders

Solid understanding of consumer debt collection laws and compliance

Experience training, coaching, or managing collectors

Company

Total AI Systems Inc.

Founded in 2021

Lansing, Michigan, USA

11-50 employees

https://www.totalaisystems.com

Funding

Current Stage

Early Stage

Leadership Team

Mrityunjay K.

Director of Technology Strategy

Company data provided by crunchbase