Computershare U.S. · 8 hours ago
Product Support Analyst
Edison, NJ
Full-time
Hybrid
Entry, Mid Level
$73K/yr - $109K/yr
2+ years expComputershare is a global leader in financial administration, and they are seeking a Product Support Analyst to join their Technology Services team. The role involves troubleshooting issues, supporting business units and clients, and ensuring quality service through effective management of technical projects and application support.
Responsibilities
Issue debugging and Incident management
Performing data and system analysis
Successful management of change into production
Delivering and supporting IT projects and completing system configuration
Supporting key business events and data migrations
Collaborating with individuals and teams to promote knowledge sharing
Escalating risks and issues to the Team Lead and Management as appropriate
Gathering and documenting knowledge gained on known issues into an indexed knowledge base
Analysing support enquiries to identify recurring user problems, recommend solutions and identify areas where support services can be improved
Qualification
Required
Excellent communication skills
Proven ability to build and maintain strong relationships with clients (including international clients)
Flexibility and a willingness to work an on-call rotation
2+ years' experience in an IT support role or business role where you partnered closely with IT
Experience in business analysis, release management and service delivery
Experience in banking, financial services or similar industry
Knowledge of the federal banking system including wires, file movement and tax systems
Strong analytical, troubleshooting and debugging skills
Proven ability to collect and analyze complex material and data and present it in accessible formats
Proven ability to work under pressure and meet tight deadlines
Preferred
Experience with Incident & Problem management methodologies and associated processes is desirable
Benefits
Paid parental leave
Health and wellbeing rewards that can be tailored to support you and your family, including medical, dental and vision.
401k matching and tax-advantaged flexible spending plans, including healthcare, dependent care and commuter.
Short and long-term disability benefits
Life insurance and supplemental life insurance.
Company
Computershare U.S.
Computershare is the world’s largest stock transfer agent that has pioneered many of the securities industry’s innovations to help companies build and maintain strong relationships with their investors, employees and customers.
10001+ employees
H1B Sponsorship
Computershare U.S. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (7)
2023 (2)
2020 (4)
Funding
Current Stage
Late StageLeadership Team
Rupinder Suri
Vice President, CLO and Leveraged Loan Services
Stephanie Barton
Talent Acquisition Partner
Company data provided by crunchbase