Master Builders Solutions · 15 hours ago
IT Service Delivery Coordinator - Beachwood, OH
Beachwood, OH, US
Full-time
Onsite
Senior Level
$78K/yr - $85K/yr
5+ years expMaster Builders Solutions is a global brand of advanced chemical solutions for construction. The IT Service Delivery Coordinator will manage the day-to-day delivery of IT services, ensuring smooth operations by coordinating with technical teams and resolving customer issues to meet service level agreements and business objectives.
Building MaterialChemicalConstructionManufacturing
Responsibilities
Provide support and drive problem resolution for local and regional users
Oversee IT hardware and device inventory, and deployment for the Americas region, including staging and imaging
Manage mobile device procurement and deployment via Apple Business Manager (ABM)
Provide support for conference room technologies
Manage and coordinate third‑party IT resources to deliver solutions aligned with business needs, budgets, contracts, and service‑level agreements (SLAs)
Monitor and report on the status of third-party projects, identify risks, and recommend solutions to mitigate potential issues
Support integration of third-party tools, technologies, and platforms into the organization
Assist with regional network activities and related support needs
Assist with IT Vendor management as needed
Ensure regional systems are operating in compliance with global IT security requirements
Other duties as assigned
Qualification
Required
Bachelor's degree in Computer Science, Computer Engineering, Information Management, Information Systems, or equivalent years of experience
5+ years of relevant Information Technology experience
Experience supporting a cloud-based network architecture with multiple regional sites and remote users
Demonstrated experience leading or coordinating small IT projects
Experience deploying and supporting Apple mobility solutions
Strong understanding of PC hardware, software, and peripheral computer equipment
Working knowledge of IT cloud-based infrastructure and third-party management
Proficient with Microsoft Windows, Microsoft Office 365 (Word, Excel, PowerPoint), Microsoft Teams, Microsoft Outlook, Google Chrome, Kofax PDF Viewer, etc
General familiarity of ERP and business process management software
Strong organization skills and experience with IT corporate team projects
Excellent written and verbal communication skills
Ability to work effectively with others in a fast-paced, multitasking environment
Ability to adapt to changing priorities and schedules
Ability to work well with interdepartmental teams as well as independently
Comfortable working with minimal to moderate supervision
Preferred
CompTIA A+, Network +, and Security + certifications or equivalent preferred
Benefits
Competitive health and insurance plans
Robust retirement benefits with company-matching contributions
Continuous opportunities for learning and growth
Company
Master Builders Solutions
Master Builders Solutions is a manufacturer of advanced chemical solutions for construction industry.
Founded in 1909Mannheim, Baden-Wurttemberg, DEU
1001-5000 employees
H1B Sponsorship
Master Builders Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Larry Pennington
Vice President and Global CIO
Recent News
Company data provided by crunchbase