Mindlance · 1 day ago
Customer Support Representative II - Customer Support
Johnston, IA
Full-time
Onsite
New Grad, Entry Level
$19.50/hr - $19.50/hr
0+ years expMindlance is a company providing customer support solutions, and they are seeking a Customer Support Representative II to deliver frontline support to channel partners and customers. The role involves responding to complex inquiries, managing customer relationships, and ensuring customer satisfaction through effective communication and problem-solving skills.
Human Resources
No H1B
Responsibilities
Provide advanced product/service information and respond to complex customer questions about the product/service
Record and process custom/special orders that may require additional resources for delivery and coordinate with those teams as required
Respond to more advanced issue escalations promptly and appropriately; provide managerial approvals as required
Make calls (by telephone or in person) to allocated customers to develop new relationships. Act as a first point of contact for resolving customer queries and complaints
Schedule follow-up actions and enter relevant information into the CRM system after each contact with a customer to create a call plan and to ensure that the organization has quality data to enable effective customer retention and business development activities
Interview the customer, following a complex multilevel sales script, to clarify the customer's requirements, or assist in conducting interviews with potential customers, making detailed notes to collect client requirements
Provide exceptional service to customers to encourage continued use of the organization's products/services
Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure
Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media
Qualification
Required
Skills in interpersonal communications, negotiation, and conflict resolution
Experience with customer service / support
High comfort level and experience with consumer software applications
Strong computer and troubleshooting skills
Ability to work off-shift hours and occasional holidays to support the business
Experience with data management
Post-Secondary Non-Tertiary Education
Very limited (0 to 3 months) work experience
Experienced practitioner able to work unsupervised (13 months to 3 years) work experience
Preferred
Knowledge of agriculture customers
Agriculture operations experience, including Precision Farming experience
Prior work experience in Agriculture or Technology dealer channels
Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline
Manager highly prefers candidates with a degree, in any field such as Business, Math, Ag, etc. If they are a high school graduate with no additional education, he would like to see them have a technical certification that shows that they understand how IT database management works
Benefits
This position offers a retention bonus after 6, 12, and 24 months of employment.
This position offers pay increases based on 6, 12, and 24 months of employment.
Company
Mindlance
Mindlance is a Staffing and Recruiting company which provides multi-vertical staffing services
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
R
Rajat Paul Dhall
Co-Founder & Managing Director
V
Vik Kalra
Co-Founder and Managing Director
Recent News
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