HomeServices Insurance · 23 hours ago
Insurance Customer Service Representative
Tucson, Arizona, United States
Full-time
Onsite
Entry, Mid Level
2+ years expHomeServices Insurance is a company focused on providing insurance solutions to clients. They are seeking an Insurance Customer Service Representative to support sales programs and provide day-to-day service and support to both new and existing clients, ensuring profitability and growth objectives are met.
Insurance
Responsibilities
Support sales programs and long-term objectives to enhance business strategy and achieve goals relative to profitability, cost control and organizational effectiveness. (75-80%)
Research and answer calls from clients, underwriters and third parties
Advise clients regarding insurance coverage and risk management issues
Process policy changes and cancellations
Handle claims and billing inquiries
Foster and maintain good working relationships with insurance companies and underwriters
Work with existing clients to providing quotes on current lines of business, or line replacements, and cross-selling. (10-15%)
Report immediately any circumstances that may lead to potential or actual HomeServices errors and omissions claim and/or any DOI (Dept. of Ins.) or related complaints to the department manager. (0-5%)
Perform any additional responsibilities as requested or assigned. (0-5%)
Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management
Perform responsibilities as directed achieving desired results within expected time frames and with a high degree of quality and professionalism
Establish and maintain positive and productive work relationships with all staff, customers, and business partners
Demonstrate the behavioral and technical competencies necessary to effectively complete job responsibilities. Take personal initiative for technical and professional development
Follow the company HR Policy, the Code of Business Conduct and all subsidiary and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities
Qualification
Required
High School Diploma or equivalent work experience and knowledge
Two years successful servicing experience with independent agency (or equivalent)
Property and Casualty License
Working knowledge of insurance agency operations, claims handling, coverages, rates, markets, and applicable insurance laws/codes
Thorough knowledge of all personal lines insurance products especially those represented through HomeServices Insurance
Excellent analytical, problem-solving, and decision-making skills
Excellent oral, written, and interpersonal communication skills
Proven automation, time management, and organizational skills
Familiarity with risk assessment and risk management techniques
Benefits
Medical
Health Savings Account
Dental
Vision
Life Insurance
Paid Vacation (PTO)
401(k) with employer match
Flexible Spending Account
Employee Assistance Program (EAP)
Company
HomeServices Insurance
An independent insurance agency dedicated to providing efficient, accurate, and competitively priced insurance products.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase