TEC Group, Inc. · 13 hours ago
Client Success Intern
MONTEREY,CA,US
Internship
Onsite
InternTEC Group, Inc. is dedicated to connecting suppliers of perishable food and beverages with retailers, focusing on strong relationships and supply chain excellence. As a Client Success Intern, you will help grow customer and carrier relationships by providing exceptional client experience and executing various tasks to ensure efficiency.
Staffing & Recruiting
Responsibilities
Answer customer/carrier calls, chats, and/or emails quickly, address all customer/carrier questions and concerns
Notates all calls and actions in appropriate places (TMS, Teams, etc.)
Performs routine tracking and tracing, updating loads as necessary
Performs corrections or updated to minor load issues
Provides solutions to site related issues and/or triages issues as necessary
Escalates larger customer, carrier, and load issues to appropriate parties/departments
Follows all Vektor SOPs
Provides “best in class” customer service by actively listening to customers/carriers, educating consumers, when necessary, effectively identifying solutions, and taking quick actions
Follows through on customer/carrier requests to ensure satisfaction, where applicable invites feedback and seeks suggestions for improvement
Manages conflict and navigates difficult conversations with the customer/carrier using tact and diplomacy
Performs duties and responsibilities with our customer’s satisfaction as the number one priority
Meets or exceeds all identified department metrics and quality assurance standards
Completes activities with accuracy and compliance to Vektor and customer/carrier standards
Understands and utilizes available tools and resources – including seeking help from peers and/or leadership as necessary
Has ability to work independently with minimal supervision
Other duties or responsibilities as assigned according to team needs
Qualification
Required
Ability to answer customer/carrier calls, chats, and/or emails quickly, addressing all customer/carrier questions and concerns
Notates all calls and actions in appropriate places (TMS, Teams, etc.)
Performs routine tracking and tracing, updating loads as necessary
Performs corrections or updates to minor load issues
Provides solutions to site related issues and/or triages issues as necessary
Escalates larger customer, carrier, and load issues to appropriate parties/departments
Follows all Vektor SOPs
Provides 'best in class' customer service by actively listening to customers/carriers, educating consumers when necessary, effectively identifying solutions, and taking quick actions
Follows through on customer/carrier requests to ensure satisfaction, where applicable invites feedback and seeks suggestions for improvement
Manages conflict and navigates difficult conversations with the customer/carrier using tact and diplomacy
Performs duties and responsibilities with our customer's satisfaction as the number one priority
Meets or exceeds all identified department metrics and quality assurance standards
Completes activities with accuracy and compliance to Vektor and customer/carrier standards
Understands and utilizes available tools and resources – including seeking help from peers and/or leadership as necessary
Has ability to work independently with minimal supervision
Other duties or responsibilities as assigned according to team needs
Company
TEC Group, Inc.
TEC Group recruits and employs quality talent for companies from diverse industries across the U.S.
Founded in 1980
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Cheryl Hughes
Chief Financial Officer
Company data provided by crunchbase