Software Guidance & Assistance, Inc. (SGA, Inc.) · 15 hours ago
Client Service Analyst
Tampa, FL
Full-time
Hybrid
Entry, Mid Level
2+ years expSoftware Guidance & Assistance, Inc. is searching for a Client Service Analyst for a contract assignment with a premier Insurance Services client in Tampa, FL. The role involves providing day-to-day administrative service support for multiple Small Market clients, ensuring exceptional customer service, and coordinating client interactions to meet their needs effectively.
Information TechnologyStaffing Agency
Responsibilities
Overall accountability for the day-to-day administration of multiple or complex clients, including:
Responds to client requests and leads projects, provides clients with alternative solutions to requests and can identify possible plan design alternatives, acts as a liaison between the client and internal MetLife teams
Responsible for providing exceptional customer service thru ongoing customer delivery and client satisfaction
Coordinates and facilitates client meetings, conference call, and prepares materials, agendas and presentations, leads client account audits and strategic planning process
Serves as a key resource and may serve as a subject matter expert to Customer Unit and Small Market accounts
Firm knowledge of MetLife's group products, services and systems and ability to apply analytical skills to the interaction of these products, services and systems
Qualification
Required
2+ years of equivalent experience within the insurance space
Excellent organizational, interpersonal, and communication skills, both written and verbal
Ability to work autonomously, effectively handles multiple tasks, prioritize deadlines appropriately and remain flexible
General understanding of U.S. economy and employee benefits industry
Proficient with Microsoft Office software
Self-motivated to learn more about the business and is proactive in personal development
Preferred
Experience with products such as Dental, Disability and Life products
Ability to work autonomously; effectively handle multiple tasks, prioritize deadlines appropriately and remain flexible
Ability to balance client expectations with MetLife capabilities
Project management skills including problem solving, attention to detail, analytical thinking and decisiveness
Company
Software Guidance & Assistance, Inc. (SGA, Inc.)
For more than 40 years, SGA has delivered technology and resource solutions that Fortune 500 organizations, mid-size companies, state and local governments, and higher education institutions rely on to achieve their goals/missions.
201-500 employees
H1B Sponsorship
Software Guidance & Assistance, Inc. (SGA, Inc.) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (12)
2023 (19)
2022 (25)
2021 (41)
2020 (44)
Funding
Current Stage
Growth StageLeadership Team
Peter Taylor
CEO
Andrew Gallagher - CCWP
Senior Vice President - Strategic Partnerships
Company data provided by crunchbase