Bellco Credit Union · 18 hours ago
Assistant Branch Manager - Southwest
Littleton, CO
Full-time
Onsite
Mid, Senior Level
4+ years expBellco Credit Union is a local not-for-profit organization committed to serving its members and communities since 1936. They are seeking an Assistant Branch Manager to lead customer relationships, ensure compliance, support sales and service goals, and manage branch operations. This role involves training staff, resolving escalated issues, and assuming managerial duties in the absence of the Branch Manager.
BankingFinancial Services
Responsibilities
Provides a valuable and enjoyable experience to both internal customers and members during interactions. Consistently suggests ways to improve the member/customer experience through improved processes and technology
Manage branch staff including hiring, performance management, conducting monthly one-on-ones, writing reviews and making salary recommendations
Gains and maintains a strong knowledge of Bellco products and services and can accurately enter and complete transactions, loan applications and account openings in Bellco systems
Ensures established branch goals and metrics are met including goals for other business groups/partners that work with the branch (i.e. wealth management). Motivates staff to success
Conducts daily huddles and monthly one-on-ones with branch staff
Maintain positive relationships with other departments, which may include (but are not limited to): Legal Compliance, Human Resources, Operations Teams
Evaluates, develops, motivates and trains branch personnel, coaches staff in sales and service activities. Ensures branch staff has strong product and process knowledge
Successfully recruits, hires, trains and navigates performance issues, etc. Proactively mitigates risk for Bellco through sound leadership, communication, and guidance of decisions made within the branch. Partners with Regional Director and Human Resources appropriately
Manage operations of the branch, including responsibility for audit scores. Ensure compliance with Operational Procedure Manuals. Ensure monthly branch audits are completed accurately and in a timely manner. Produce daily, weekly & monthly audit reports
Manages losses and other risk issues and ensures financial losses are within acceptable guidelines
Ensures branch effectiveness and adherence to all branch operations, procedures, and compliance
Maintains thorough knowledge of lending process, Security and Fraud procedures, and functions of all automated equipment. Serves as a branch-wide source of knowledge on credit union operating procedures in order to provide necessary support to branch staff
Assists in defining and developing strategy needed to set or meet organizational goals
Regular and punctual in person attendance
Qualification
Required
Bachelor's degree in Business/Finance or equivalent work experience
Three years supervisory/management experience
Strong interpersonal, sales, and relationship management skills
Strong written, verbal and communication skills
Ability to provide leadership and handle multiple priorities under time constraints
Working knowledge of Microsoft Office desktop applications
Preferred
Loan experience preferred
Prefer 4+ years teller / operations experience
Two years sales and customer service preferably in financial services
Benefits
Medical
Dental
Vision
401 (k) with company match
Supplemental Life Insurance
Paid Vacation
Paid Sick Days
Paid Holidays
Company
Bellco Credit Union
Bellco Credit Union offers great checking accounts, CDs, auto, home loans and savings.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Carrie Fredenburg
Senior Vice President - Chief Human Resources Officer
John Rivera
SVP - Chief Retail Officer
Recent News
2024-04-10
2024-02-10
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