TECHNOVIZ LLC · 10 hours ago
Desktop Support I - WI candidates only
MADISON, WI 53717
Full-time
Onsite
Entry Level
$20/hr - $20/hr
1+ years expTechnoviz LLC is a leading IT Service Provider that offers powerful, cost-effective solutions to its customers. They are seeking a Desktop Support I to provide professional and empathetic technical support to users, particularly in a customer-facing role, while working independently and collaboratively within a team.
Information Technology & Services
No H1B
Responsibilities
Demonstrated experience in a customer-facing role with strong active listening skills and a focus on professional, empathetic support
Excellent verbal and written communication skills, with the ability to understand user needs and explain basic technical concepts to non-technical users
Experience supporting modern computer hardware (desktops, laptops) and operating systems (Windows 10/11, macOS)
Ability to apply practical, logical troubleshooting to identify, resolve, or escalate basic technical issues
Demonstrated curiosity and a strong eagerness to learn new skills, technologies, and support procedures
Ability to work both independently and collaboratively within a team
Ability to accurately follow established policies, procedures, and documentation
Experience using a ticketing system to help customers
Experience with applications like Microsoft 365 or Google Workspace
Basic understanding of Active Directory (e.g., password resets) and fundamental networking concepts
Experience providing technical support in a higher education or public-sector environment
Qualification
Required
1-3 Years of experience in a customer-facing role with strong active listening skills and a focus on professional, empathetic support
Excellent verbal and written communication skills, with the ability to understand user needs and explain basic technical concepts to non-technical users
Experience supporting modern computer hardware (desktops, laptops) and operating systems (Windows 10/11, macOS)
Ability to apply practical, logical troubleshooting to identify, resolve, or escalate basic technical issues
Demonstrated curiosity and a strong eagerness to learn new skills, technologies, and support procedures
Ability to work both independently and collaboratively within a team
Ability to accurately follow established policies, procedures, and documentation
Experience using a ticketing system to help customers
Experience with applications like Microsoft 365 or Google Workspace
Basic understanding of Active Directory (e.g., password resets) and fundamental networking concepts
Experience providing technical support in a higher education or public-sector environment
Candidates MUST be WI resident no relocation allowed
This role is 100% on-site
Company
TECHNOVIZ LLC
Technoviz is a leading IT Service Provider that offers powerful process-driven, high quality, cost-effective solutions to its esteemed customers with a competitive edge in their respective marketplaces.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase