GAINSCO · 22 hours ago
Claims Team Leader- Fast Lane
Richardson, Texas, United States
Full-time
Hybrid
Senior LevelGAINSCO is a company that values driven and enthusiastic individuals, fostering innovation and recognition among its employees. They are seeking a Fast Lane Claims Team Leader to provide training, coaching, and performance management for a team handling automobile accident investigations.
Auto Insurance
No H1B
Responsibilities
Coach, train, and support team members to enhance their product management skills
Exemplify leadership within your area of responsibility and the Company
Support company initiatives and special projects
On-board and lead a team of 4-6 Fast-Lane Claim Representatives
Identify and execute recruitment activities to ensure a strong talent pool
Influence others at all levels and drive consensus on key decisions
Provide daily, weekly, and monthly reporting to adjusters and management
Ensure project/department milestones/goals are met within approved budgets
Complete QA reviews, file reviews, and review authority requests
Manage negotiations of settlements and claims in litigation
Identify and develop process improvement opportunities
Resolve customer complaints, problems, and coverage questions
Assist and/or direct special projects and requests
Communicate proactively with key personnel in other departments
Supervise, evaluate performance, and recommend salary changes for personnel
Qualification
Required
Bachelor's degree preferred
An active Texas or Florida Adjuster License will be required to comply with state and GAINSCO requirements
Previous experience in a Claims environment is required
Auto insurance background required; non-standard auto insurance experience is a plus
Prior supervisory experience is required
Ability to lead, motivate, and direct employees
Set priorities and standards of performance based on Best Claims Practices; determine when to assess liability
Possesses superior verbal and written communication skills, as well as the ability to impart knowledge of customer service best practices to new adjusters
Demonstrates the ability to effectively prioritize and delegate tasks, while simultaneously fostering a positive and productive team environment
Ability to diffuse tense situations with customers and train others on how to de-escalate and resolve customer complaints
Demonstrates the ability to quickly learn and effectively utilize computer systems and other technologies to complete tasks and achieve objectives
Ability to gather and analyze information or data in order to evaluate results in order to recommend solutions to current problems
Preferred
Bilingual (English/Spanish) preferred
Benefits
Medical & dental
Vision insurance
Life insurance
Short-term and long-term disability insurance
Parental Leave Policy
401K + Company Match
PTO Plan + Paid Company determined Holidays
Company
GAINSCO
GAINSCO Auto Insurance® is a property and casualty insurance company concentrating on the non-standard personal auto insurance market, specializing in minimum-limits personal auto insurance.
Founded in 1978
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2011-02-02IPO
Leadership Team
Dan Svob
Chief Financial Officer
Phillip West
Senior Vice President & CIO
Company data provided by crunchbase