KYOCERA Document Solutions UK · 7 hours ago
Manager, Service
Pennsauken, NJ
Full-time
Onsite
Mid, Senior Level
$64K/yr - $113K/yr
5+ years expKyocera Document Solutions America, Inc. is a global leading provider of total document solutions. As the Service Manager, you will oversee customer and employee management, ensuring high levels of satisfaction while providing technical assistance, training, and performance management for assigned personnel.
PrintingProfessional ServicesSoftware
Responsibilities
Represent the organization in a business-like manner in conduct and appearance to maximize both customer and employee satisfaction
Responsible for the training, skill development and performance management of assigned personnel
Analyze customer and employee concerns quickly and timely. Establish appropriate course of action, set specific goals and follow-up checkpoints
Provide escalated technical assistance to technicians and customers. Responsible for overall performance of field equipment in your territory
Coordinate and accompany necessary appointments with regional technical representatives
Exercise refined territory and time management techniques to meet daily workload scheduling within assigned territory. Ensure timely resolution of all customer requested maintenance and other service activity
Develop and maintain proper inventory levels of assigned personnel to maximize customer satisfaction and profitability
Responsible for maintaining high levels of productivity of assigned personnel by maximizing the quality and quantity of their daily workload
Control parts usage of assigned personnel through effective troubleshooting and training to maximize customer satisfaction and profitability
Monitor and suggest manpower and staffing needs to ensure customer satisfaction and profitability
Responsible for continued self-development of personnel management, territory management customer management and interpersonal skills
Conduct and ensure timely performance evaluations and suggest merit increases of assigned personnel
Demonstrate, train and motivate assigned personnel to use safe work habits in accordance with company safety policy
Responsible for assigned teams KPI achievement
Perform other duties as assigned
Qualification
Required
5 – 7 years of prior field experience in business technology industry
Excellent interpersonal skills for interaction with management, customers and staff
Ability to lead, manage and motivate
Formal training of at least 10 current models (any manufacturer)
Minimum training 2 current KDA or other manufacturer's on-line apps or 'connectivity' courses
Valid driver's license with an excellent driving record
Reliable means of transportation
Proficient with Microsoft office applications
Physical requirements: ability to bend, lift 50 pounds
Preferred
A+ and/or Net+ certification or equivalent industry experience
Benefits
Medical, dental and vision plans
401(k) retirement plan with Company match
Life insurance and disability coverage
Paid time off and holidays
Paid parental leave
Employee Assistance Program
Volunteer Time Off
Professional development course reimbursement
Company
KYOCERA Document Solutions UK
Kyocera Document Solutions UK is a group company of Kyocera Document Solutions Inc., a global leading provider of total document solutions based in Osaka, Japan.
201-500 employees
Funding
Current Stage
Growth StageRecent News
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