Chinatown Community Development Center · 5 hours ago
Lead Desk Clerk - Transbay 2 West
San Francisco, CA
Full-time
Onsite
Mid Level
$24.20/hr - $25.48/hrChinatown Community Development Center is a private non-profit focused on community development and affordable housing. The Lead Desk Clerk is responsible for maintaining building safety and security, overseeing front desk operations, and providing support to management while interacting with tenants and staff.
CommunitiesEvent ManagementProperty DevelopmentReal Estate
Responsibilities
Sign-in all visitors who enter and leave building in compliance with Property Management’s Policies and Procedures as well as applicable House Rules
Communicate all problems that occur during business hours and after hours to the proper staff (Property Management & Resident Services) via incident reports
Update the daily log and/or other front desk forms
Oversee front desk operations and ensure compliance with Property Management Policies and House Rules
Provide direct support to the Property Manager and Assistant Property Manager
Assist in training desk clerks on emergency and non-emergency procedures, desk protocols, and compliance requirements
Provides day-to-day guidance and operational oversight to desk clerks during assigned shifts, without formal supervisory or disciplinary authority
Ensure compliance with Property Management Policies and House Rules
Review daily logs and incident reports for accuracy and completeness
Monitor all exits via surveillance footage + foot patrol of building during shift
Take initiative in calling 911 or non-emergency police per protocol and report all building emergencies to the Property Manager
Write up incident report and route to proper staff per protocol
Collaborate with management on implementing security measures and operational improvements
Maintain orderliness of the front entrance, lobby, and adjoining rooms/areas
Attend staff meetings and other property-related meetings as required
Embody organization values (respect & compassion, empowerment, teamwork)
Contribute to a safe and pleasant work environment
Follow policies, procedures, and safe work practices
Foster teamwork and positive relationships among staff under supervision
Other duties as assigned
Qualification
Required
Pleasant and professional manner
Takes initiative to problem solve
Good written and verbal communication skills
Ability to function under stressful circumstances
Willingness to do varied tasks
Calm disposition
Familiarity with basic computer applications (Microsoft Outlook, Word, Excel)
Ability to document factual incidents in clear, objective written reports based on direct observation and/or contemporaneous witness statements, in accordance with established incident reporting protocols
Ability to work with people of diverse social, economic, and ethnic backgrounds
Sensitivity to issues facing family, homeless, disabled, and elderly populations
Excellent interpersonal skills
Preferred
Prior experience with security and/or reception work
Experience working in residential property management or similar environment is a plus
Excellent Customer Service Skills
Bilingual in Chinese, Russian, and/or Spanish in addition to English is a plus
Benefits
Comprehensive Benefits
Company
Chinatown Community Development Center
The Mission of the Chinatown Community Development Center is to build community and enhance the quality of life for San Francisco residents.
Founded in 1977
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Phil Chin
Chairman of the Board of Directors
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