Hyperion Solutions · 8 hours ago
Field Service Technician
Hillside, NJ
Full-time
Onsite
New Grad, Entry LevelHyperion Solutions is a technology-driven vertical transportation solution provider headquartered in Memphis, Tennessee. They are currently seeking a Field Service Technician to support customers through technical assistance, site visits, and written communications, focusing on the installation, repair, and troubleshooting of electromechanical components.
Management Information SystemsTechnical SupportTransportation
Responsibilities
Provide customers with training and technical support for the installation, repair, and troubleshooting of machines, motors, brakes, drives, controllers, and other electromechanical components
Troubleshoot, install, and repair components at customer sites and in the central facility
Create, complete, and document field service procedures
Organize, track, and analyze all service activities; maintain the field service database
Support new product development, including proper testing and qualification
Administer Certified Mechanic Training
Collaborate with the field support team to prioritize and execute tasks efficiently
Conduct root cause analysis to drive product improvement and process efficiency
Coordinate with factory and vendor technical support teams to resolve customer issues
Build and maintain positive professional relationships with customers and field staff
Perform other duties as assigned
Qualification
Required
Strong interpersonal skills, grounded in honesty, ethics, and integrity
Excellent customer service and communication skills
Strong analytical and problem-solving abilities
Proficiency with Microsoft Office, Windows OS, web browsers, and search tools
Punctuality, sense of urgency, self-motivation, and the ability to work both independently and as part of a team
Willingness and ability to travel domestically and internationally up to 50%
Ability to work a minimum of 40 hours per week
Valid passport required
Preferred
Preferred experience: elevator mechanic or service technician with hands-on installation, maintenance, troubleshooting, and diagnostics of elevator equipment
SAP experience a plus
Benefits
Competitive salary
Generous benefits package
Opportunities for advancement
A positive work environment that encourages initiative and supports personal and professional growth
Company
Hyperion Solutions
Hyperion Solutions connects trusted and respected brands to create the premier integrated provider of systems and components.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Sven Doerge
Chief Financial Officer
Andy Drummond
Chief Commercial Officer
Company data provided by crunchbase