Account Associate, Client Experience jobs in United States
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Merchants Fleet · 11 hours ago

Account Associate, Client Experience

positionHooksett, NH
timeFull-time
remoteHybrid
seniorityEntry Level
date2+ years exp

Merchants Fleet is the fastest growing fleet management company in North America, dedicated to delivering exceptional fleet management solutions and top-tier service to clients. As an Account Associate in Client Experience, you will support clients and the Client Experience team, ensuring timely and accurate service delivery while building strong client relationships.

Fleet Management
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Comp. & Benefits

Responsibilities

Provide outstanding support to clients and the Client Experience team
Manage client accounts and ensure all requests and timelines are met with precision
Build and nurture strong client relationships, resolving concerns proactively
Utilize CRM software and TotalView to track client support and vehicle transactions
Collaborate with internal teams to ensure seamless client deliverables
Act as a liaison between sales, clients, and internal departments
Identify and recommend process improvements for enhanced client service

Qualification

CRM softwareTotalViewClient service experienceAdvanced computer skillsCommunication skillsAttention to detailTeam collaboration

Required

Exceptional communication skills – verbal, written, and interpersonal
Strong attention to detail – accuracy is key when managing multiple tasks
High energy and a professional demeanor – a client-focused approach is essential
Ability to work independently and as part of a team
Two or more years of experience in a client service or communication-focused role
High school diploma or equivalent required

Preferred

Advanced computer skills – CRM, TotalView, and Microsoft Suite expertise preferred

Benefits

Great benefits package
Opportunities for professional growth and development
Collaborative and supportive team culture

Company

Merchants Fleet

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Merchants Fleet provides fleet management and fleet leasing solutions to large businesses, mid-sized companies, governments.
dateFounded in 1962
location
Hooksett, New Hampshire, USA
people-size201-500 employees
web-link
https://www.merchantsfleet.com/

Funding

Current Stage
Growth Stage
Total Funding
$50M
Key Investors
Bain Capital Credit
2022-07-21Acquired
2020-04-24Debt Financing· $50M

Leadership Team

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Brendan P Keegan
Co-Owner & 3rd Largest Shareholder
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Recent News

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2025-12-04
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2025-12-03
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Company data provided by crunchbase