Pigment · 5 hours ago
Team Lead, Success Advisory / Technical Account Manager's
San Francisco, CA
Full-time
Hybrid
Senior Level, Lead/Staff
8+ years expPigment is an AI-powered business planning and performance management platform that connects people, data, and processes. The Team Lead, Success Advisory will drive the strategic expansion of the Success Advisory team, ensuring that enterprise customers maximize the value of their investment through technical and change management guidance.
AnalyticsBusiness DevelopmentInformation TechnologyReal TimeSaaS
Responsibilities
Drive the strategic expansion of Pigment’s Success Advisory team, ensuring enterprise customers maximize the value of their investment
Lead a team of experts delivering high-impact technical and change management guidance through both PSPs and strategic engagements
Define and execute the AMER strategy for Success Advisory, ensuring alignment with company goals and customer needs
Scale and enhance the Success Advisory function in AMER, ensuring continuous improvement and innovation in how we deliver technical and strategic advisory services
Build and lead a high-performing team specializing in Pigment Success Plans
Oversee the design and delivery of Pigment Success Plans in AMER
Enhance our offering based on client feedback, best practices and collaboration with other teams
Ensure high-quality, personalized or scaled experiences depending on the segment
Establish operational frameworks for efficient Pigment Success Plans delivery
Track KPIs and use analytics to optimize service offerings
Ensure thorough documentation of advisory engagements
Partner with Product, R&D, Professional Services and Customer Success teams, providing AMER-specific feedback
Collaborate with GTM teams to identify upsell opportunities
Represent the AMER customer voice to influence the product roadmap
Become a cornerstone of our success organization by providing expertise in various areas
Recruit, mentor, and develop a diverse team of experts
Promote a culture of collaboration and continuous learning, empowering team members to contribute ideas and drive customer success
Customer Impact: Increased adoption, retention and expansion for customers engaged in Success Advisory Plans
Operational Excellence: Improved efficiency in service delivery, measured through engagement completion rates (i.e. Delivery Rate) and customer feedback (CSAT, NPS)
Revenue Growth: Contribution to expansion revenue through upsell/cross-sell of Premium Success Plans
Qualification
Required
8+ years in customer-facing roles, with experience in Enterprise SaaS products
2+ years experience building and leading a team
Strategic thinker who is comfortable in a fast-paced, always-on, highly ambiguous start-up environment
Strong operational and technical skills (EPM, Solution Architecture, SQL, API)
Exceptional communication skills and the ability to collaborate cross-functionally
Data-driven approach to strategy and optimization
Preferred
Visionary leader who aligns technical solutions with business outcomes
Demonstrated ability to design and scale innovative success programs that deliver measurable business impact
Deep understanding of customer success, technical advisory, and enterprise clients needs
Collaborative and inspiring team leader
Benefits
Competitive compensation package
Stock options to ensure you have a stake in Pigment's growth
Comprehensive benefits, including medical, dental, & vision insurance coverage for you & your loved ones
Generous time off and parental leave policies
Trust and flexible working hours
One company offsite every year
Brand new offices at the heart of major cities including New York, Toronto, Paris, London and San Francisco
High-end equipment (based on stock/availability) to do your work in the best conditions
Employer-sponsored 401(k), enabling you to prepare for retirement
Company
Pigment
Pigment is a business forecasting platform that handles business strategy in real-time.
501-1000 employees
H1B Sponsorship
Pigment has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Late StageTotal Funding
$396.9MKey Investors
ICONIQ GrowthGreenoaksBlossom Capital
2024-04-04Series D· $145M
2023-06-08Series C· $88M
2022-09-28Series B· $65M
Leadership Team
Eléonore Crespo
Co-CEO
Romain Niccoli
Co-Founder and Co-CEO
Recent News
2025-11-25
Company data provided by crunchbase