University of Missouri-Columbia · 9 hours ago
Senior Office Support Assistant
Columbia, MO
Full-time
Onsite
Mid, Senior Level
$19.50/hr - $23/hr
2+ years expThe University of Missouri-Columbia is dedicated to creating a safe and efficient environment for education and research. They are seeking a Senior Office Support Assistant to join their customer service team, responsible for managing work orders, dispatching maintenance, and providing assistance during designated shifts.
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Responsibilities
Enter work orders, accurately, that come in via phone, email, website, or radio
Dispatch maintenance to urgent calls, determine level of urgency by asking clarifying questions on the phone
Work within the TMA database, making corrections on entered work orders and helping people find information they need
Keep corrections current to speed up the revenue cycle process
Answer the phone during the 2:30 p.m. - 11:00 p.m. shift
Take the on-call phone home and respond to calls after hours
Make call ins if needed, enter work order via phone
Responsible for processing Pressure Vessels, update/add to the spreadsheet, check for valid, up-to-date inspection certificates
Send original to appropriate place, save copies
Organize the information
Back up in Card Access program & program to Lock/Unlock doors, answer phone & email questions regarding access
Research questions that come into the customer service email to be able to provide answers to the customers
Weather Event trained
Know how to initiate the calls, do the spreadsheets, work the map, create the work orders, & tie it all together
Work the "walk up window" helping techs with questions & issues, work order problems, dispatch questions, etc
Qualification
Required
Bachelor's degree or an equivalent combination of education and experience
At least 2 years of experience from which comparable knowledge and skills can be acquired
Benefits
Medical, dental and vision plans
Retirement
Paid time off
Short- and long-term disability
Paid parental leave
Paid caregiver leave
Educational fee discounts for all four UM System campuses
Company
University of Missouri-Columbia
We are Mizzou! Our distinct mission, as Missouri's only state-supported member of the Association of American Universities, is to provide all Missourians the benefits of a world-class research university.
Founded in 1839Columbia, Missouri, USA
10001+ employees
H1B Sponsorship
University of Missouri-Columbia has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (257)
2024 (213)
2023 (145)
2022 (112)
2021 (115)
2020 (131)
Funding
Current Stage
Late StageLeadership Team
Carli Carmack
PROGRAM/PROJECT SUPPORT COORDINATOR SR
Chad Higgins
Interim Vice Chancellor for Extension and Engagement & Chief Engagement Officer for the UM System
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