CNA Insurance · 4 hours ago
Billing & Collections Coordinator
Lake Mary, FL
Full-time
Hybrid
Entry Level
$35K/yr - $65K/yr
2+ years expCNA Insurance is dedicated to fostering a supportive workplace culture where employees can thrive. They are seeking a Billing & Collections Coordinator to handle customer communications regarding billing and policy status, ensuring accurate financial data management and resolution of aged receivables.
FinanceFinancial ServicesInformation ServicesInformation TechnologyInsuranceProperty ManagementReal EstateRisk Management
Responsibilities
Independently conducts contacts via phone or email with external customers in pursuit of collection or resolution of aged receivables
Provides responses in writing and/or by telephone within designated call and transaction parameters
Performs analysis and balance reconciliation of financial data to ensure accuracy of all transactions and open balances
Determines and initiates actions such as corrections, policy cancellations/ reinstatements, balance transfers to legal collections, etc. to resolve issues and disputes
Owns all internal actions, including follow through, to ensure that all related corrective actions or transactions are supported by peer areas in underwriting, processing and billing & collections
Maintains detailed file activity documentation through closure of collection efforts
Communicates professionally and effectively, follows up, and keeps customers informed
Builds strong relationships with customers and colleagues
Provides superior service to our customers and internal business partners acting with a sense of urgency
Provides user assistance with website navigation assistance
Identifies issues and process improvement opportunities on a routine basis
May perform additional duties as assigned
Qualification
Required
Strong written, verbal and interpersonal communication skills, including professional phone etiquette and the ability to work with internal and external customers at all levels
Analytical skills with the ability to work independently and proactively to identify and resolve problems
Solid computer skills including Microsoft Office Suite and other business related software
Strong organizational skills including the ability to handle multiple tasks and prioritize work
Associates Degree or equivalent
Typically a minimum two years of relevant experience
Benefits
Comprehensive and competitive benefits package
Company
CNA Insurance
CNA is one of the largest U.S. commercial property and casualty insurance companies.
5001-10000 employees
H1B Sponsorship
CNA Insurance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (30)
2024 (32)
2023 (25)
2022 (43)
2021 (32)
2020 (14)
Funding
Current Stage
Public CompanyTotal Funding
$0.88M2016-09-12Post Ipo Equity· $0.88M
1978-01-13IPO
Leadership Team
Luke Mellors
Vice President, Technology
Daniel Franzetti
Chief Administrative Officer
Recent News
2026-01-20
2025-11-03
Company data provided by crunchbase